BARTENDER

JOB SUMMARY 

The Bartender creates a vibrant, welcoming bar environment that elevates the guest experience. They follow company recipes and policies to ensure consistent, high-quality beverages, demonstrate thorough knowledge of the bar and food menus, represent the company brand, deliver exceptional customer service, and maintain a positive atmosphere.

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PRIMARY RESPONSIBILITIES 

• Accurately inputting orders into the system, handling money, processing transactions, and making change.

• Interacting with guests in a friendly manner, managing crowds, and ensuring guests feel at ease.

• Maintaining a clean and organized bar and ensuring backups are ready for the next shift.

• Communicating with team members to ensure order accuracy and guest satisfaction.

• Preparing and serving alcoholic and nonalcoholic beverages according to company recipes.

• Checking guest identification and adhering to responsible alcohol service policies.

• Keeping an attractive bar display by arranging bottles and glasses per Bears Restaurant Group standards.

• Washing and sterilizing glassware.

• Anticipating guest needs and offering assistance proactively.

• Monitoring and replenishing stock levels, including beverages, garnishes, and other bar supplies.

• Cleaning and maintaining bar equipment, tools, and areas to ensure functionality and hygiene.

• Recommending drink pairings to guests.

• Handling guest concerns or complaints professionally and efficiently.

• Performing opening and closing duties, including setting up and breaking down the bar area.

• Maintaining knowledge of current promotions, seasonal specials, and new menu items.

• Assisting in training new bar staff and contributing to a collaborative team environment.

• Practicing safe food handling and maintaining cleanliness at all times.

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WORK SCHEDULE

The Bartender’s schedule is determined by the business's needs and is adjusted on a weekly basis. Flexibility is essential, as evening, weekend, and holiday availability are required to meet the demands of the restaurant. Additionally,  Bartenders must ensure their availability aligns with and supports the operational success of the restaurant.

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SKILLS REQUIRED

• High school diploma or equivalent preferred, and/or at least 1 year of experience in a related industry.

• 1-2 years of previous restaurant or bar experience

• Excellent communication abilities with a friendly and polite demeanor.

• Solid understanding of commonly-used concepts, practices, and procedures within a restaurant environment.

• Strong interpersonal abilities with a collaborative, team-oriented mindset.

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CERTIFICATIONS/TRAINING REQUIRED

• Successful completion of company training program.

• TIPS alcohol certification - must have or obtain within 8 weeks of start date and maintain certification throughout the course of employment. 

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PHYSICAL REQUIREMENTS

• Prolonged periods of standing, walking, bending, and twisting while managing and executing restaurant operations.

• Ability to lift and carry items weighing up to 50 pounds, including tables, equipment, food and event supplies.

• Frequent use of hands and fingers is required for various tasks essential to restaurant operations, such as handling knives, operating a combi oven, and other related duties.

• Effective verbal and written communication skills, essential for interacting with staff, guests, and event partners.

• Strong visual acuity for reading and analyzing data on computer screens, event layouts, or printed documents.

• Sharp hearing acuity to communicate and respond effectively in loud environments with significant background noise, typical of restaurant and event settings.

• Withstand exposure to possible food allergens including but not limited to; meats, fish, nuts, dairy, and oils. 

• Withstand exposure to and work with cleaning chemicals.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the 

individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of individuals in this position. This position description is subject to change by the Company as the needs and requirements of the position change.