What are the responsibilities and job description for the Customer service position at Bear Towne Escape Room?
Overview
We are seeking an enthusiastic and engaging Game Master to join our team. The ideal candidate will be responsible for creating an immersive and enjoyable experience for guests, during various gaming events. As a Game Master, you will facilitate gameplay, manage events, and ensure that all participants have a memorable time. Your role will be pivotal in maintaining a fun and safe environment for everyone involved. More hours are available during Summer, Spring and Winter break, making this a ideal job for high school or college students.
Responsibilities
- Lead and oversee gaming sessions, ensuring all rules are clearly communicated and followed.
- Provide exceptional guest services by engaging with participants and addressing their needs.
- Manage event logistics, including setup, execution, and breakdown of gaming activities.
- Utilize public speaking skills to narrate game scenarios and maintain participant interest.
- Handle cash transactions accurately during events, ensuring proper cash handling procedures are followed.
- Resolve conflicts or issues that may arise during gameplay with effective conflict management strategies.
- Foster a welcoming atmosphere that encourages participation and enjoyment among guests.
- Collaborate with team members to enhance the overall event experience through creative ideas and feedback.
Requirements
- Proven experience in guest services or customer service roles; hospitality or resort experience is a plus.
- Background in events management or theater is highly desirable.
- Strong public speaking skills with the ability to engage diverse audiences effectively.
- Experience working with children in a recreational or educational setting is preferred.
- Excellent conflict management skills to handle various situations calmly and professionally.
- Ability to work flexible hours, including weekends and holidays as needed.
- A passion for gaming and creating memorable experiences for guests.
Join us as a Game Master and play an integral role in delivering unforgettable experiences!
Job Type: Part-time
Pay: $10.00 - $10.50 per hour
Expected hours: 10 – 30 per week
Work Location: In person
Salary : $10 - $11