What are the responsibilities and job description for the Patient Access Representative (Per Diem) position at Bear Valley Community Hospital?
DEPARTMENT: Patient Access
SHIFT: 12 Hour Shifts
QUALIFICATIONS
Minimum Education (or substitute experience) Required:
Education Preferred:
Minimum Experience Required:
Experience Preferred:
Skills:
SHIFT: 12 Hour Shifts
POSITION SUMMARY
Under the general guidance of the Patient Access Supervisor, this position includes registering patients requesting treatment in the Emergency Department, PBX/Outpatient ancillary services, including Swing patients and SNF residents. Assisting in performing non-nursing clerical functions supportive to direct nursing care, facilitating communications, and traffic flow. It also includes operating a computer telephone system (PBX) and maintaining courteous and efficient communication between patients, staff and various departments.
ESSENTIAL DUTIES
- Exhibit professionalism in the Patient Access Department as it relates to patients, families, visitors, physicians, and staff members
- Obtain signatures for admission, discharge, or various other consents
- Verify, interpret and apply accurate insurance information
- Collect and apply accurate demographic information
- Obtain and interpret authorizations for outpatient services
- Facilitate higher level of care needs for patients
- Communicate with outside entities effectively
- Collection of any co-pay monies, deposits, and payments and completes receipts in a courteous manner
- Capable of operating PBX phone system efficiently as patient access the operator for the entire facility
- Works closely with the business office to assist with any patient questions and issues that arise
- Accountable for keeping complete documentation
- Capable of utilizing a fax/copier machine efficiently
- Able to work nights and weekends as needed
- All other duties or responsibilities as assigned
QUALIFICATIONS
Minimum Education (or substitute experience) Required:
- High school diploma or equivalent
- BLS Certification within 3 months of hire
Education Preferred:
- N/A
Minimum Experience Required:
- N/A
Experience Preferred:
- Previous experience working in a hospital, doctors office or healthcare setting
- Have a working knowledge of insurances and medical terminology
- Customer service
Skills:
- Excellent verbal, written and listening skills with strong interpersonal skills
- Strong organizational skills with attention to detail and accuracy
- Proficient computer skills
- Demonstrate behaviors consistent with BVCHD values
- Maintain composure and compassion in stressful situations
- Be a team player and work well with others
- Capable of multitasking in a busy environment
- Accountability for compliance with laws, regulations, and policies to demonstrate ethical behavior
Bear Valley Community Healthcare District
Is An
Equal Opportunity Employer
