What are the responsibilities and job description for the Security Officer position at Bear Valley Mountain Resort LLC?
Job Summary
Our Security Officers serve and protect the guests, staff and physical assets of Bear Valley Mountain Resort, while maintaining the Company service standards, safety policies and procedures.
Job Duties and Responsibilities
This job description is intended as a summary of the primary responsibilities of and the qualifications for the position. The job description is not intended to be inclusive of all duties an individual in the position might be asked to perform or of all the qualifications that may be required now or in the future. We will not ask you to perform a task that is inherently unsafe or that you are not adequately trained to perform. When we do ask for your assistance with any job, we expect an enthusiastic and cooperative response.
- Provide a safe environment for staff during business operating hours
- Patrol the Resort using and provide protection to all guests and employees.
- Be visible and accessible at all times, watching for potential ski thieves, ticket scalpers, illegal alcohol, boundary security and public assistance.
- Check doors and windows of buildings to ensure they are tightly closed and locked; notes in written log any unlocked doors/windows; submits information to managers.
- Transport guests to staff as needed.
- Accompany any and all requests for money escorts.
- Identify safety hazards and either remedy the problem or report to Risk/Safety Manager.
- Responds to alarms and dispatched calls; decides what actions to take based on situation, facts known and position limitations.
- Put up flags in appropriate spots.
- Maintain comprehensive Security Log.
- Interact with fire department and law enforcement as required and to assist all departments when necessary.
- Complete accurate and thorough incident reports
Skills and Competencies
- Knowledge of basic security and fire inspection procedures preferred.
- Effective communication skills, oral & written
- Strong sense of customer service & safety awareness
- Skill in observing situations and decision making.
- Able to work with minimum supervision
- Effectively communicate with people in potentially stressful situations.
- High level of interpersonal skills to handle sensitive and confidential situations
Work Schedules
Weather, snow conditions and the number of guests play a large role in the work scheduling of Bear Valley employees.
When conditions are normal, you may be expected to work 40 up to 48 hours per week, including weekends and holidays. During busy periods – especially the holiday periods in December and the months of January and February – you may be expected to work six (6) days a week.
You must arrange for transportation to work so that you arrive at your designated workstation at the scheduled time. Keep in mind that you will often be required to drive on hilly, snowpacked, and icy road.
Working Conditions
At any time during the ski season, Bear Valley employees are often required to perform their tasks in high winds, heavy snowfalls, low visibility, rain, and extremely cold or warm temperatures.
Uniforms
A professional appearance at Bear Valley is required. Please wear your name tag and uniform at all times during your scheduled shift. We will provide most of the uniform for you to do your job. This uniform is for work hours ONLY, no exceptions.
You will be required to provide some items as part of your job.
The quality, color, and style of the items must be approved by your manager prior to being worn to work. All hats worn must have the Bear Valley logo while on shift.
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The skiing/riding employee represents a model for safe skiing for both the guest and fellow employees. You are required to be aware of all safe skiing procedures, trail closures, and out-of-bounds policies of the mountain.