What are the responsibilities and job description for the Parts Sales Coordinator position at BearCat Mfg.?
BearCat is an Etnyre International company that is a growing, family-owned manufacturer of road maintenance, repair and rehabilitation equipment. We are in search of a Parts Sales Coordinator for our Wickenburg, AZ facility. Apply today and become a member of an innovative, high performance organization whose competitive compensation and benefits package truly reflects the value of your contributions to the Company's success.
Our Total Rewards Package includes:
- ANNUAL BONUS Program for ALL Members
- Competitive Starting Pay Based on Experience
- 11 Paid Holidays plus 3 Extra Paid Holiday Break Days
- A Generous Paid Time Off Package
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Excellent Benefits Package including:
- LOW HSA and PPO Medical Insurance Options
- LOW and NO COST Dental and Vision Insurance Options
- Accident, Hospital, and Critical Illness Insurance Options
- Company Paid Life Insurance, Short - Term Disability and Long - Term Disability
- 401K Plan Employer Match & Annual Profit Sharing
BASIC FUNCTION:
Assists dealers/customers in all areas of parts sales (i.e.: parts order entry and parts order/shipping performance issues). Maintains records for parts orders and parts returns.
MAJOR DUTIES:
- Receives customer/dealer parts orders via email or telephone and enters the orders into the system.
- Assists in identifying the correct parts needed to meet the customers requirements.
- Resolves issues concerning parts order and delivery procedures and performance.
- Administers customer/dealer requests to return goods through the Return Material Authorization procedures.
- Receives, enters, and processes foreign parts orders, including invoicing, NAFTA/Canadex forms, freight charges and coordinating timing with shipping personnel to assure orders are completed in an expedient manner.
- Produces price quotes for foreign and domestic customers/dealers as required.
- Enters special work orders for parts/ service orders when standard Etnyre part numbers have not been established, e.g., measuring sticks, jacket sheets, tank heads, etc.
- Processes all claims with freight carriers for late shipments, damaged goods, lost goods, etc.
- Performs other duties as assigned by supervisor.
Prior experience in a parts sales position is preferred. Knowledge may be gained from a combination of practical experience and/or specialized training.
PHYSICAL REQUIREMENTS:
Some bending and twisting is required. Routine duties will occasionally require lifting approximately 10 - 20 pounds (and periodically heavier loads.)
ADDITIONAL COMMENTS:
All work will be done in a timely manner within established quality standards and consistent with Company policies, priorities and needs. The individual holding this position has a broad responsibility for carrying out the objectives of the Company including supporting all company policies, meeting goals, and working as a contributing team member.
Performance will be measured on the function/duties described in the position description, accomplishments during the review period, and the methods/work skills used to achieve the goals.
