What are the responsibilities and job description for the Field Service Coordinator position at Beard Equipment Co.?
Job Overview
We are seeking a dedicated and organized Field Coordinator to oversee and enhance our program initiatives. Responsible for managing and coordinating the day-to-day operations of a team of field service technicians who perform mechanical repairs, installations, and maintenance on customer equipment, ensuring timely and efficient service delivery by scheduling appointments, dispatching technicians, tracking work orders, and communicating with clients regarding service updates and issues; requiring strong organizational skills, technical knowledge of mechanical systems, and excellent customer service abilities. ; requiring strong organizational skills, technical knowledge of mechanical systems, and excellent customer service abilities.
Responsibilities
- Scheduling and Dispatching:
- Receive and prioritize service requests from customers, including emergency calls.
- Schedule appointments for technicians based on availability, customer location, and service type.
- Dispatch technicians to customer sites with relevant job details and necessary parts information.
- Work Order Management:
- Create and update work orders with details of service requests, including customer information, equipment details, and problem description.
- Monitor the progress of work orders and ensure timely completion.
- Close work orders upon service completion, including necessary documentation and billing information.
- Customer Communication:
- Contact customers to confirm appointments and provide estimated arrival times.
- Communicate service updates to customers regarding technician status, repair progress, and potential delays.
- Address customer concerns and resolve service issues promptly.
- Technical Support:
- Provide technical assistance to field technicians regarding troubleshooting complex mechanical issues.
- Stay updated on latest mechanical equipment and repair procedures.
- Inventory Management:
- Maintain accurate inventory of spare parts and ensure sufficient stock levels for field technicians.
- Monitor and manage parts usage, ordering new parts as needed.
- Performance Monitoring:
- Track key performance indicators (KPIs) such as service response time, first-time fix rate, and customer satisfaction.
- Analyze service data to identify trends and areas for improvement.
Requirements
- Technical Knowledge:
- Strong understanding of mechanical systems, including principles of operation, troubleshooting techniques, and common repairs across various equipment types.
- Customer Service:
- Excellent communication skills to effectively interact with customers, address concerns, and build positive relationships.
- Organizational Skills:
- Ability to manage multiple priorities, deadlines, and work orders efficiently.
- Computer Proficiency:
- Familiarity with dispatching software, CRM systems, and other relevant applications for work order management.
- Problem-Solving:
- Capability to analyze situations, identify root causes of mechanical issues, and propose solutions.
Join our team as a Field Coordinator where you can make a meaningful impact in the lives of individuals while leading innovative programs that promote growth and development.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $22 - $25
