What are the responsibilities and job description for the Customer Support Specialist position at Bearing Distributors, Inc.?
Bearing Distributors Inc. (BDI) is the leading and fastest growing privately held global supplier of industrial products and services to companies throughout the world. Our commitment to customer service and technical expertise have been the trademark of our success and global expansion.
BDI's Brand is Success Made Easier. This is our promise to our Customers, our Team Members, our Suppliers, and our Shareholders. Everything we do focuses on delivering Success to each group.
BDI Team Members can expect industry leading benefits including competitive pay, exceptional variable compensation programs, health benefits, 401(k) and profit-sharing program, maternal and paternal leave programs, tuition reimbursement, referral bonuses, and many more. All in an exciting and everchanging entrepreneurial environment.
Job Definition :
The Customer Support Specialist is responsible for customer and sales support through various duties, including but not limited to entering and maintaining sales orders, purchasing, quotation, over the counter sales, and supporting the outside sales staff.
Responsibilities :
- Answer emails and telephone calls from customers and assist them in their needs, such as identifying and interchanging product.
- Enter and maintain sales orders and expedite previous sales orders.
- Accurately quote product to the customer.
- Purchase product directly from the manufacturer.
- Assist and support the outside sales staff, including customer follow-up.
- Identify and document cost savings.
- Capture over-the-counter sales with walk in customers.
- May perform occasional duties in the warehouse, such as shipping and receiving.
- Responsible for other duties as they are assigned.
Qualifications :
Preferred Qualifications :
BDI Company Overview
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