What are the responsibilities and job description for the Sales Retention Specialist position at Beau Townsend Ford?
Job Title: Automotive Retention Specialist
Location: Beau Townsend Ford
About Us: At Beau Townsend Ford, we pride ourselves on delivering exceptional automotive experiences and building lasting relationships with our customers. We’re a leading dealership known for our commitment to quality and customer satisfaction. As we continue to grow, we are seeking a dedicated Automotive Retention Specialist to join our dynamic team and help us enhance our customer retention efforts.
Position Overview: We are looking for a passionate and results-driven Automotive Retention Specialist to develop and implement strategies aimed at increasing customer retention and satisfaction. The ideal candidate will possess a strong background in automotive sales or service, exceptional communication skills, and a knack for analyzing customer data to drive loyalty and growth.
Key Responsibilities:
- Customer Engagement: Develop and execute follow-up strategies to maintain contact with customers post-purchase or service visit, ensuring their needs are met and concerns are addressed.
- Retention Programs: Create and manage loyalty programs, special promotions, and incentives designed to enhance customer satisfaction and retention.
- Feedback Management: Collect, analyze, and act on customer feedback to identify areas for improvement and enhance the overall customer experience.
- Data Analysis: Utilize CRM tools to track customer interactions, monitor retention metrics, and generate reports to measure program effectiveness and identify trends.
- Collaboration: Work closely with sales, service, and marketing teams to align retention strategies with broader dealership goals and initiatives.
Qualifications:
- Experience: Minimum of 3 years in automotive sales, service, or customer retention roles.
- Skills: Strong customer service skills, exceptional communication (both verbal and written), and proficiency in CRM software.
- Analytical Ability: Experience in analyzing customer data and using insights to drive retention strategies.
- Problem-Solving: Demonstrated ability to address customer issues effectively and provide innovative solutions.
- Detail-Oriented: Attention to detail in managing customer interactions and retention programs.
Why Join Us?
- Competitive potential earnings: $50k to 100k
- Benefits: health insurance, retirement plans, paid time off
- Career Growth: Opportunities for professional development and career advancement within our growing dealership.
- Supportive Environment: Join a team that values your contributions and offers a collaborative, customer-focused work culture.
How to Apply: If you are a motivated individual with a passion for customer satisfaction and a drive to improve retention, we’d love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you’re the perfect fit for this role.
Beau Townsend Ford is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
Job Type: Full-time
Pay: $50,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Ability to Commute:
- Vandalia, OH 45377 (Required)
Ability to Relocate:
- Vandalia, OH 45377: Relocate before starting work (Preferred)
Work Location: In person
Salary : $50,000 - $100,000
