Patient Services Representative (PSR) - Bilingual

Position Summary

This bilingual position is responsible for providing front desk services to patients throughout their treatment cycle. This includes educating patients about their insurance benefits, making affordable financing options available, and making the patient’s financial experience with BJHCHS a positive one. This position will ensure that all patient insurance and financial benefits and transactions are appropriately updated, understood and interpreted. This position will assist the patients with processing Medicaid eligibility forms, assessing payments, monitor and track patient accounts, as well as collect money for previous, current and future services to be provided.

Specific Duties

• Register new patients.
• Perform income verification for new patients without insurance to see if they qualify for sliding fee.
• Perform insurance verification on all patients for authorization prior to their medical appointments and update the system with their current benefits information.
• Obtain relevant information for primary care provider (PCP) changes.
• Do appointment reminder calls.
• Communicate with patients prior to the medical appointment regarding their financial responsibilities (co-pays, deductibles, etc.) and insurance benefits.
• Perform patient income updates, Ensure that patients are prepared and understand fees and payments they are expected to bring during their visit.
• Obtain all relevant patient and insurance data and update system to ensure all insurance and financial data is current at all times
• Meet with patients and review their insurance benefits.

Qualifications

• High School diploma or GED required.
• Must be fluent (speaking and writing) in Spanish and English.
• Minimum one year sucessful customer service experience required.
• Excellent written and verbal communication skills required.
• Prior billing experience is a plus.