Patient Services Representative (PSR)- Bilingual Required

Position Summary

The Patient Services Representative (PSR) is responsible for providing administrative services to patients throughout the care cycle. This includes pre-registration, registration, verification and gathering/processing of patient demographic and financial information. This position will ensure that all patient insurance and financial benefits and transactions are appropriately updated, understood and interpreted. The PSR will promote departmental objectives through collaboration and quality performance.

Essential Duties and Responsibilities

• Use the electronic health record (EHR) to document patient registration, pre-certification, check in, check out, charge capture and follow ups. 
• Communicate with patients prior to the medical appointment regarding their financial responsibilities (co-pays, deductibles, etc.) and insurance benefits. 
• Responsible for posting all payments and balancing with the computer reports at day end. 
• Arranges for patient pre-payments and enforces financial agreements prior to providing service. 
• Gather charge information, codes, enters into database, completes billing process, distribute billing information. 
• Files insurance claims and assists patients in completing insurance forms. 
• Process unpaid accounts by contacting patients and third party payers.  
• Checks in patients, verifies and updates necessary insurance information in the patient accounting system. 
• Obtains signatures on all registration forms and documents as required. 
• Complete sliding fee applications for new and returning patients annually.
• Provides front office phone support as outlined in the protocols. 
• Performs daily cashiering functions including monitoring and balancing cash drawer daily. 
• Updates structured date for all patients, ensuring completeness and accuracy. 
• Oversees waiting area, coordinates patient movement, reports problems or irregularities. 
• Contact patients who are on the daily no-show report.
• Assist patients with questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, etc.
• Processes benefit correspondence, signature, and insurance forms to expedite payment of outstanding claims. 
• Liaison between patient and medical support staff. 
• Provide excellent customer service and greet patients and/or visitors in a prompt, courteous, and helpful manner. 
• Requires a high level of public contact and excellent interpersonal skills. 
• Performs other related duties as assigned by management. 

Supervisory Duties and Responsibilities

• This job has no supervisory responsibilities.

Qualifications

• High school diploma or equivalent, required 
• Minimum of 2 years’ experience in healthcare information services and/or customer service
• Bilingual, required (English and Spanish)