What are the responsibilities and job description for the Referral Specialist - Bilingual Preferred position at Beaufort Jasper?
Position Summary
Performs a wide range of administrative duties to include referral processing, patient registration, verification of benefits, insurance authorizations, patient appointment scheduling, program communication to potential candidates, communication with referral sources and other tasks assigned.
Essential Duties and Responsibilities
- Responsible for the tracking, coordination and communication of patient referrals
- Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.
- Ensure complete and accurate registration, including patient demographic and current insurance information.
- Assemble information concerning patients’ clinical background and referral needs.
- Per referral guidelines, provide appropriate clinical information to specialist.
- Contact organizations and insurance companies to ensure prior approval requirements are met.
- Review details and expectations about the referral with patients.
- Ensure that referrals are addressed in a timely manner.
- Ensure that patients’ primary care chart is up to date with information on specialist consults, hospitalizations, ER visits and community organization related to their health.
- Perform all other job related duties as assigned or requested by supervisor.
- Communication with referral sources to ensure patient information/ registration is complete
- Communicate patient updates between program and referring source
- Perform other related duties as assigned by management.
Qualifications
- High school diploma or equivalent
- 2 years’ experience in a medical office setting required
- Bi-lingual skills preferred (English and Spanish)
