Demo

Patient Services Representative (Medical Receptionist)

Beaumont
Bloomfield, MI Full Time
POSTED ON 4/23/2025
AVAILABLE BEFORE 6/23/2025

Beaumont Urgent Care - Deliver Exceptional Patient Care with Purpose

Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join Beaumont Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve. 

As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.

Why You'll Love Working Here:

  • LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) – No overnight shifts, so you can prioritize both your career and personal life!
  • Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more
  • Paid Time Off & Holidays: Recharge and take care of yourself
  • 401K with Company Match: Plan for your future
  • Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives
  • Professional Growth: Leadership opportunities & professional development

Key Responsibilities:

  • Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
  • Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents.
  • Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
  • Financial Responsibility: Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
  • Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
  • Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
  • Administrative Duties: Perform office procedures and general administrative tasks; proficiently operate office medical equipment.
  • Quality Assurance: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.
  • Travel Requirement: Support staffing and operational needs by traveling to other Beaumont Urgent Care locations as required.

    Required Qualifications:

    • Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus
    • Experience: 1 year of experience in a medical office or healthcare setting preferred
    • Skills: Strong communication, attention to detail, and ability to multitask in a busy environment
    • Technical Skills: Strong computer skills required, with the ability to efficiently multitask and work across multiple screens simultaneously. Experience using Electronic Medical Records (EMR) software, EPIC preferred
    • Flexibility: Ability to work 12-hour shifts, including some weekends and holidays
    • Team Player: A proactive, friendly, and patient-focused approach to service

    At Beaumont Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you’re looking for a career where your contributions truly matter, apply today and be part of something bigger!

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