What are the responsibilities and job description for the SERVICE MANAGER position at Beauregard Equipment - Bangor, ME?
Position Summary:
The Service Manager is responsible for the effective operation of the service department at Beauregard Equipment Inc. Ensuring the service department operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations, the service manager performs duties, supervises, and coordinates activities of technicians to ensure that all inventory and equipment is meeting the standards of the company. The Service Manager will deliver expected sales and customer service results through meeting standards. This individual provides inspirational leadership and direction to all service associates and is responsible for developing a dynamic high-performance team.
Essential Functions:
- Provides excellent customer service.
- Minimizes downtime to match customer requirements and needs.
- Trained on all products and services while leading the internal team and continuing to develop their knowledge.
- Provides quotes for service customers and follows up on leads and prospects for new business.
- Regularly partners with internal groups to ensure details of service plans are clear, timeframes and expectations are communicated.
- Collaborate with internal / external groups to evaluate and refine components of service plans.
- Regularly reviews daily, weekly and monthly sales and productivity to measure profits and forecasting.
- Ensures that there is an accurate level of shop supplies to support uninterrupted business operations.
- Manages daily preparation of service department, service desk, and equipment prior to start of business each day and at the end of the day.
- Implements company safety and loss prevention programs, monitors associate compliance and takes appropriate disciplinary action as needed to ensure compliance.
- Maintains collaborative department relationships and provides helpful customer service to team members.
- Provides data to management on product enhancements, customer complaints/feedback and industry trends, to include competitive pricing.
- Performs other work-related duties as assigned.
Minimum Qualifications:
- Two (2) years’ experience in management and high-level customer service.
- Experience in the construction industry is preferred.
- Must be computer literate and have working knowledge of Microsoft Office products: Outlook, Word, and Excel.
- Excellent written and verbal communication skills are required.