What are the responsibilities and job description for the Customer Support Representative position at Beautiful.ai?
About Beautiful.ai
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
Beautiful.ai is changing the way the world presents by building fast, foolproof tools that enable anyone to tell visual stories that win. The Beautiful.ai team is a playful, driven, and passionate group of pet-lovers, video-gamers, and pickleball enthusiasts. With a globally-distributed remote team and a San Francisco-based office, we find unique opportunities to get to know each other personally, while delivering on our goals. Data-driven decision making and an outcomes-focused mindset are core to our way of working.
Today, Beautiful.ai equips thousands of happy customers, from start-ups to multinational Fortune 500 corporations, with a leading presentation software solution. Companies like SAP, HP, Rakuten, LIV Golf and more trust Beautiful.ai to tell their stories. We are a Series B company and have raised capital from prominent investors including Shasta Ventures, Trinity Ventures and First Round Capital and are led by our CTO / Founder, Mitch Grasso, who is a second-time founder in the presentation space.
About the role
We are seeking an exceptional individual who is passionate about delivering an outstanding customer experience with our product. This role offers a unique opportunity to work across various functions, including customer support, product testing, and troubleshooting. As a company, we prioritize effective communication and expect you to manage multiple communication channels, such as email, chat, and occasionally phone calls. If you enjoy assisting customers, possess excellent writing skills, and have a genuine interest in creating visually appealing work documents like presentations, you'll be a perfect fit for this role.
What you will be doing :
- Respond to customer requests via ZenDesk (our ticketing system), identifying, researching, and communicating appropriate options for resolution in a timely manner
- Create reusable responses when possible, and author customer facing FAQs.
- Inform customers about services available and assesses customer needs
- Develop and maintain deep expertise in our product, as well as the underlying best practices that drive it.
- Responsible for the timely reporting, escalation, and resolution of day-to-day operational problems
- Monitor various communication streams, direct and indirect, through all channels including email, live chat, and online ticket portal submissions.
What we expect from you :
You are an ideal candidate if :
Benefits :
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