What are the responsibilities and job description for the Beauty Master Wig Sales Associate position at BEAUTY MASTER?
A Wig Sales Associate plays a key role in helping customers choose the right wig based on their needs, style preferences, and comfort. This role requires strong product knowledge, customer service skills, and attention to detail.
Key Responsibilities:
Customer Consultation – Assist customers in selecting wigs based on their face shape, skin tone, lifestyle, and personal preferences.
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Product Knowledge – Stay updated on different wig types (synthetic, human hair, lace front, etc.), cap constructions, and styling techniques.
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Sales & Upselling – Promote wig care products (shampoos, conditioners, styling tools) and accessories (wig caps, adhesives) to enhance customer experience.
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Fitting & Styling Assistance – Help customers try on wigs, adjust fit, and provide basic styling advice.
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Education & Care Guidance – Teach customers proper wig maintenance, storage, and handling for longevity.
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Inventory Management – Restock wigs, track sales, and ensure proper organization of display units.
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Sanitation & Hygiene – Maintain clean try-on areas, sanitize wigs, and follow hygiene protocols.
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Handling Transactions – Process payments, manage returns/exchanges, and ensure a smooth checkout experience.
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Customer Service & Follow-up – Provide excellent service to encourage repeat business and build customer loyalty.
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Social Media & Marketing (Optional) – Engage with customers online through promotions, tutorials, or live demonstrations if required.
Essential Skills:
Wig Expertise – Understanding different wig materials, styles, and care techniques.
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Customer Service – Friendly, patient, and able to assist diverse clients (e.g., fashion buyers, medical hair loss clients).
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Sales & Persuasion – Ability to recommend and upsell products while maintaining customer trust.
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Attention to Detail – Ensuring proper fit, style, and product presentation.
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Basic Styling Skills – Knowledge of cutting, trimming, or curling wigs is a plus.
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Communication Skills – Clear explanations and recommendations for customers.
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Problem-Solving – Quickly resolving customer concerns about fit, comfort, or maintenance.
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Time Management – Balancing multiple customers and tasks efficiently.
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Organizational Skills – Keeping track of inventory and maintaining a neat store layout.
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Physical Stamina – Ability to stand for long hours and occasionally lift product boxes.
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Language: Preferably : English/Spanish/Portuguese.
