What are the responsibilities and job description for the Customer Service position at Beaver Steel Services Inc?
Beaver Steel, a leading steel service company based in Carnegie, PA, is seeking a diligent and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for managing customer inquiries, processing orders, and providing exceptional support to ensure customer satisfaction. This role will primarily involve office and administrative tasks, including communication via email, the ERP system (Steel Plus), and phone calls with customers.
Job Description :
The Customer Service Representative will be accountable for the management and coordination of Sales Administrative functions including Order Entry, Quoting, Customer Discovery, Account Management, and Issue Resolution.
The Customer Service Representative will report to the BSSI Inside Sales Manager and work closely with other Sales, Production, and Logistic Department members.
Responsibilities :
- Accurate and prompt Order Entry of all quality Bookings.
- Learn and understand Quoting function in Steel Plus; follow up with customers.
- Manage day-to-day customer communication regarding order inquires, delivery status, etc.
- Facilitate phone conversations and onsite visits with customers. Ask great questions to understand customer's needs and put us in position to win more quality business.
- Become fluent in understanding steel materials, and basic production work centers to better understand our company-product fit.
Requirements :
Join Beaver Steel and become an integral part of our dedicated team, committed to delivering quality products and exceptional service to our valued customers. Apply now to start your rewarding career in customer service with Beaver Steel!
Job Type : Full-time
Pay : From $18.00 per hour
Expected hours : 40 per week
PIc473ef68ef5a-26276-36985120
Salary : $18
