General
Job Summary : To assist the underwriting and claims teams BSS US UCO supports in maintaining efficient underwriting & claims processes and providing customer service to clients.
Key Responsibilities
- Support claims staff in the delivery of an effective and efficient administration service.
- Primary contact for all FNOL set up for the US and some international business
- Maintain accurate levels of data entry in all systems processing.
- Consistently meet service level agreements set by business teams.
- Provide professional service to internal and external customers in all interactions.
- Uphold team standards through supporting other team members in the Shared Services team or in related teams in achieving their service / quality levels and targets, as required.
- Participate in cross-team and intra-team projects as required.
- Build effective working relationships with other team members.
- Comply with standards for timeliness, quality, professionalism and accuracy.
- Manage daily tasks to ensure business needs are consistently met.
- Quality review of submissions at direction of the manager.
General
It is important that within all your interactions both internally and externally you adhere Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers.
We also expect Beazley employees to :
Adopt the Beazley culture of Professionalism, Integrity, Effectiveness and Dynamic that contributes to an internal environment of teamwork and promote a positive brand image and experience to our external customers.Comply with Beazley procedures, policies and regulations including the code of conduct. Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People development or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.Display business ethics that uphold the interests of all our customers.Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Talent Management or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley's underwriting control standards, Beazley's claims control standards, other Beazley standards and customer relationship management.Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.Personal Specification :
Education and Qualifications
High school graduate or equivalent.College degree in any discipline - preferred.Skills and Abilities
Accurate and numerate.Computer skills - good working knowledge of MS office.Communicate effectively with others, both verbally and in writing.Background in accurate, high volume data entry.Proven ability to manage time, meet deadlines and prioritize.Maintain standards and professionalism during periods of fluctuating workloads.Knowledge and Experience
Proven administrative experience within insurance sectorProven experience with First Notice of Loss processesProven experience within the Commercial Insurance IndustryAptitude and Disposition
Task-focused, self-motivated and flexible.Consistent professional approach; able to successfully interact with managers / underwriters / underwriting support personnel.Positive, enthusiastic and service-oriented.Self-motivated team member.Competencies
Achievement orientationFlexibleDetail orientedAnalytical thinkingInformation seekingCustomer focusTeam workingInitiativeProblem solvingOrganizedThe rewards :
The opportunity to connect and build long-lasting professional relationships while advancing your career with a growing, dynamic organizationAttractive base compensation and discretionary performance related annual bonusCompetitively priced medical, dental and vision insuranceCompany paid life, and short- and long-term disability insurance401(k) plan with 5% company match and immediate vesting22 days annual PTO (full-time, prorated for 1st calendar year of employment), plus paid public holidays with the ability to flex the religious bank holidays to suit your religious beliefs. Additional PTO purchase is available up to a maximum of 5 days per calendar year.Up to $700 reimbursement towards home office setupFree in-office lunch, travel reimbursement for travel to office, and monthly lifestyle allowance in support of your wellbeingThe opportunity to save for, and purchase, shares of Beazley stockSix months fully paid parental leave, regardless of how you come to parenthoodCompany paid sabbatical up to 12 weeks after 10 years of continued serviceSupport with exam / study leave and fees for relevant qualifications related to furthering educationUp to 2.5 days matched paid leave for volunteering at a charity of your choice and 5 days paid leave to provide or arrange care for a dependent with a long term care need annuallySmart working policy and flexible working culture, trusting our employees to do what works best for them, their role and the needs of the businessSalary for this role will be tailored to the successful individual's location and experience. The expected compensation range for this position is $50,000-$53,000 per year plus discretionary annual bonus. You will be able to discuss your salary expectations should you be contacted about this role.
Salary : $50,000 - $53,000
