Claims Technician

Job Description

Job Title:                     Claims Technician 

Division:                      Group Claims

Reports To:                Claims Product Specialist and/or Claims Focus Group Leader, as per Beazley’s organisation chart

Key Relationships:     Claims management and staff, underwriters, insureds, brokers and service providers

Job Summary:            An entry level claims handler managing low value/complexity claims with support from a line manager to help achieve the Beazley vision of being the highest performing specialist insurer through the proactive management of claims. To support senior claims management staff to support and deliver projects and improvement initiatives as required. To support claims management to and work in a manner that best meets the challenges of our clients.

Key Responsibilities:

Individual Claims Leadership

• Manage individual claims with an expected or actual value at or below $100,000 with support from line management, from notification to closure, investing the necessary level of involvement required for each claim depending on the nature, category, maturity, type, and quantum of the claim.
• Adhere at all times to Beazley’s Claims Reserving Philosophy and Standards.
• Develop an understanding of Beazley’s Conduct Risk Policy.

Authority & Minimum Standards observance

• Operate within approved claims authorities at all times.
• Maintain a thorough knowledge of industry regulations and minimum standards.
• Ensure compliance with the regulations and Beazley’s claims control standards and protocols.

Supporting Senior Claims Handlers

• Support senior Claims staff with any relevant tasks, projects or initiatives to further develop skills and understanding of the broader organisation.

Operational

• Assist to ensure the management of claims conforms to the agreed standardised processes and use of share service functions as appropriate.
• Contribute to the commitment to, and active development of a continuous improvement culture within the overall claims function.

Conflicts of Interest

• Adhere to Beazley’s Conflicts of Interest policy, alert the appropriate person to any potential conflicts of interest, and take steps to resolve them promptly.
• Immediately advise your Head of or Group Head of Claims if any Beazley employee seeks to exert undue influence on you or any other team member to act improperly in the management, reserving, or settlement of any claims

General

Who We Are

Beazley is a specialist insurance company with over 30 years’ experience helping people, communities and businesses to manage risk all around the world. Our mission is to provide Beautifully Designed Insurance, innovating to give our clients the maximum benefit with minimum hassle.

Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.

Our Culture

We employ over 1,500 people globally, hosting a wonderful diversity of cultures, experiences and backgrounds. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that’s big on collaboration, diversity of thought & personal accountability.

Our three core values inspire the way we work and how we treat our people & customers – 1) Be bold 2) Strive for better 3) Do the right thing. Upholding these values every day has enabled us to become an innovative and responsive organisation in touch with the changing world around us – our ambitious I&D & Sustainability targets are testament to this.

We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as iLearn (our own learning & development platform), LinkedIn Learning, our mentorship program and external qualification sponsorship. As a Beazley employee, you also get access to our fantastic array of benefits which include commuting reimbursement, free in-office lunch, six months parental leave and a lifestyle allowance amongst many others.

Comply with Beazley procedures, policies, and regulations, including the code of conduct which incorporates the PRA and FCA Conduct Rules.

Undertake training on Beazley policies and procedures as delivered by your line manager, People & Culture, or the assurance teams (compliance, risk, internal audit) either directly, via e-learning, or the learning management system.

Display business ethics that uphold the interests of all our customers.

Ensure all interactions with customers are focused on delivering a fair outcome.

Comply with any specific responsibilities necessary for your role as outlined by your line manager, People & Culture, or the assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s claims control standards, other Beazley standards, and customer relationship management.

Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership in Beazley committees or working groups.

Education and Qualifications

• Graduate Calibre

Skills and Abilities

• Analytical skills: Problem solving (broad-based, analytical, conceptual, creativity), Analysis of financial statements, Financial assessments of claims, Data analysis, Decision-making
• Work management skills: Time and workload management, Self-starter, Planning, Achievement orientation, Productivity focus
• Interpersonal skills: Ability to influence others, Client and broker management skills, Purposeful communication, Flexibility, Active listening

Knowledge and Experience

• Past claims experience establishing liability and/or settlement resolutions.
• Functional knowledge & understanding:Claims management process, US/RoW Insurance market (general & focus group), US/RoW legal and regulatory environment, Alternative resolution approaches

Aptitude and Disposition

• Outcome focussed, self-motivated, flexible and enthusiastic
• Professional approach to successfully interact with senior management/colleagues/external suppliers
• Diplomatic

Competencies

• Problem-solving
• Decisiveness
• Customer-focused
• Influencing others
• Team work
• Self-starter
• Analytical thinking
• Managing resources effectively
• Technical competency and expertise

Salary for this role will be tailored to the successful individual’s location and experience. The expected compensation range for this position is 65k - 77k per year plus discretionary annual bonus. You will be able to discuss your salary expectations should you be contacted about this role.

Don’t meet all the requirements? At Beazley we're committed to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t perfectly align with every requirement and qualification in the job specification, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles. 

Key Responsibilities:

Individual Claims Leadership

• Manage individual claims with an expected or actual value at or below $100,000 with support from line management, from notification to closure, investing the necessary level of involvement required for each claim depending on the nature, category, maturity, type, and quantum of the claim.
• Adhere at all times to Beazley’s Claims Reserving Philosophy and Standards.
• Develop an understanding of Beazley’s Conduct Risk Policy.

Authority & Minimum Standards observance

• Operate within approved claims authorities at all times.
• Maintain a thorough knowledge of industry regulations and minimum standards.
• Ensure compliance with the regulations and Beazley’s claims control standards and protocols.

Supporting Senior Claims Handlers

• Support senior Claims staff with any relevant tasks, projects or initiatives to further develop skills and understanding of the broader organisation.

Operational

• Assist to ensure the management of claims conforms to the agreed standardised processes and use of share service functions as appropriate.
• Contribute to the commitment to, and active development of a continuous improvement culture within the overall claims function.

Conflicts of Interest

• Adhere to Beazley’s Conflicts of Interest policy, alert the appropriate person to any potential conflicts of interest, and take steps to resolve them promptly.
• Immediately advise your Head of or Group Head of Claims if any Beazley employee seeks to exert undue influence on you or any other team member to act improperly in the management, reserving, or settlement of any claim.

General

Who We Are

Beazley is a specialist insurance company with over 30 years’ experience helping people, communities and businesses to manage risk all around the world. Our mission is to provide Beautifully Designed Insurance, innovating to give our clients the maximum benefit with minimum hassle.

Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.

Our Culture

We employ over 1,500 people globally, hosting a wonderful diversity of cultures, experiences and backgrounds. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that’s big on collaboration, diversity of thought & personal accountability.

Our three core values inspire the way we work and how we treat our people & customers – 1) Be bold 2) Strive for better 3) Do the right thing. Upholding these values every day has enabled us to become an innovative and responsive organisation in touch with the changing world around us – our ambitious I&D & Sustainability targets are testament to this.

We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as iLearn (our own learning & development platform), LinkedIn Learning, our mentorship program and external qualification sponsorship. As a Beazley employee, you also get access to our fantastic array of benefits which include commuting reimbursement, free in-office lunch, six months parental leave and a lifestyle allowance amongst many others.

• Comply with Beazley procedures, policies, and regulations, including the code of conduct which incorporates the PRA and FCA Conduct Rules.
• Undertake training on Beazley policies and procedures as delivered by your line manager, People & Culture, or the assurance teams (compliance, risk, internal audit) either directly, via e-learning, or the learning management system.
• Display business ethics that uphold the interests of all our customers.
• Ensure all interactions with customers are focused on delivering a fair outcome.
• Comply with any specific responsibilities necessary for your role as outlined by your line manager, People & Culture, or the assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s claims control standards, other Beazley standards, and customer relationship management.
• Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership in Beazley committees or working groups.

Personal Specification:

Education and Qualifications

• Graduate Calibre

Skills and Abilities

• Analytical skills: Problem solving (broad-based, analytical, conceptual, creativity), Analysis of financial statements, Financial assessments of claims, Data analysis, Decision-making
• Work management skills: Time and workload management, Self-starter, Planning, Achievement orientation, Productivity focus
• Interpersonal skills: Ability to influence others, Client and broker management skills, Purposeful communication, Flexibility, Active listening

Knowledge and Experience

• Past claims experience establishing liability and/or settlement resolutions.
• Functional knowledge & understanding:Claims management process, US/RoW Insurance market (general & focus group), US/RoW legal and regulatory environment, Alternative resolution approaches

Aptitude and Disposition

• Outcome focussed, self-motivated, flexible and enthusiastic
• Professional approach to successfully interact with senior management/colleagues/external suppliers
• Diplomatic

Competencies

• Problem-solving
• Decisiveness
• Customer-focused
• Influencing others
• Team work
• Self-starter
• Analytical thinking
• Managing resources effectively
• Technical competency and expertise

The rewards:  

• The opportunity to connect and build long-lasting professional relationships while advancing your career with a growing, dynamic organization
• Attractive base compensation and discretionary performance related annual bonus
• Competitively priced medical, dental and vision insurance
• Company paid life, and short- and long-term disability insurance
• 401(k) plan with 5% company match and immediate vesting
• 22 days annual PTO (full-time, prorated for 1st calendar year of employment), plus paid public holidays with the ability to flex the religious bank holidays to suit your religious beliefs. Additional PTO purchase is available up to a maximum of 5 days per calendar year.
• Up to $700 reimbursement towards home office setup
• Free in-office lunch, travel reimbursement for travel to office, and monthly lifestyle allowance
• The opportunity to save for, and purchase, shares of Beazley stock
• Six months fully paid parental leave, regardless of how you come to parenthood
• Company paid sabbatical up to 12 weeks after 10 years of continued service
• Up to 2.5 days matched paid leave for volunteering at a charity of your choice
• Smart working policy and flexible working culture, trusting our employees to do what works best for them, their role and the needs of the business

Don’t meet all the requirements? At Beazley we're committed to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t perfectly align with every requirement and qualification in the job specification, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles. 

Salary : $100,000