What are the responsibilities and job description for the Customer Experience Advocate position at beBee Careers?
Welcome to this exciting opportunity!
About the Role
As a Customer Experience Advocate, you will play a crucial role in delivering exceptional customer experiences that significantly impact our customers' likelihood to continue using and buying additional services from us.
Key Responsibilities:
- Communicate effectively with internal and external customers
- Provide information to prospects and initiate new service
- Answer questions, research problems, resolve issues, and provide pricing (non-termite)
- Schedule service(s) and provide closure for customers
- Interact with customers/prospects by scheduling various pest and builder-related services using Route Point software
- Conduct telephone conversations with customers about issues surrounding their service in a professional manner
- Enter service-related notes in system software
- Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
- Maintain customer files on computer and in filing system
- Print, distribute, and review service tickets for technicians
Requirements:
- 1 year of previous customer service experience
- Entry-level customer service skills and techniques
- Basic/entry-level understanding of computers
- Entry-level skill in using company telephone features
- Must be 18 years or older with a high school diploma or GED
- Candidates must meet physical job requirements and safely perform the job duties with or without accommodation
Benefits and Growth Opportunities
We offer a comprehensive benefits package, including medical, dental, vision, employee stock purchase plan, paid time off and holidays, tuition reimbursement, and dependent scholarship awards.
We are an Equal Opportunity Employer.
