What are the responsibilities and job description for the Customer Service Representative position at beBee Careers?
**Job Summary:**
We are seeking a dedicated and empathetic customer service representative to provide high-quality support and resolve queries in a timely manner.
**Key Responsibilities:**
Handle incoming client inquiries and provide accurate solutions within a stipulated time frame.
Maintain records of client interactions, including inquiries, complaints, and feedback.
Communicate effectively with other team members and departments to resolve client issues.
Provide detailed information about our dental restoration products and services to clients.
Foster strong relationships with clients to ensure their satisfaction with the resolution of their issues.
**Required Skills and Qualifications:**
Excellent communication skills to effectively interact with clients and understand their needs.
Strong problem-solving abilities to address customer concerns swiftly and efficiently.
Empathy to genuinely understand and connect with the client's perspective and issues.
High level of patience to handle various client interactions with a calm and composed demeanor.
Adaptability to manage changing scenarios and different types of client issues.
Conflict resolution skills to handle disputes and complaints in a professional manner.
Effective time management skills to prioritize and manage multiple client interactions.
Active listening skills to fully understand client needs and provide accurate solutions.
