What are the responsibilities and job description for the IT Infrastructure Manager position at beBee Careers?
Job Overview
We are seeking an experienced IT Infrastructure Manager to lead our team in managing multiple service teams and building synergies between services. The successful candidate will have a strong understanding of the organization's ratio between service revenue, resource planning, and maintaining the team.
The role involves creating, modifying, updating, and populating service descriptions, operation level agreements, and service offerings. It also requires initiating necessary triggers/action plans based on threshold limits set in measurement indexes. Service level management and service reporting are key aspects of this position, involving reviewing, analyzing, and setting action plans to adhere to SLAs defined.
Key Responsibilities
- Manage multiple related services and build synergies between services
- Understand and maintain the organization's ratio between service revenue, resource planning, and maintaining the team
- Create, modify, update, and populate service descriptions, operation level agreements, and service offerings
- Initiate necessary triggers/action plans based on threshold limits set in measurement indexes
- Review, analyze, and set action plans to adhere to SLAs defined
Requirements
- Bachelor's degree or foreign equivalent required from an accredited institution
- At least 11 years of Information Technology experience
- At least 10 years of experience in IT asset management, incident/request management, problem management, change/release management, Availability and capacity management
- Experience in one or more areas of Datacenter operations – Compute, Virtualization, Storage, Network, Backup, Database, Middleware, AD/IAM, Tools, Application, and End-user compute operations
