What are the responsibilities and job description for the PATIENT SERVICE REPRESENTATIVE - BEEBE COORDINATED CARE CENTER position at Bebee Healthcare?
Why Beebe?
Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients, and a team focused on excellence.
Overview
Under direct supervision, perform all duties related to registering patients receiving services by obtaining demographic, insurance, and medical information and billing tasks.
Responsibilities
- Interviews patients or patients' representatives to obtain demographic and insurance information necessary for the purpose of treatment, billing, contracting, and data analysis.
- Inputs registration information into computer system, verifies accuracy of data entered, and scans appropriate documents.
- Accurately prepares required forms for completion, review, and / or signature by patients or patients' representative and ensures that each is explained and presented in a manner understood by the patient.
- Receives and reviews medical documentation (to include records & referrals) and assists in the appropriate processing of these documents based on their scope & job duties.
- Verifies insurance eligibility, medical necessity, and whether a referral is needed for visit using websites and computer applications.
- Facilitates patient and information flow by directing patients to correct locations and aiding as needed.
- Responsible for phone call answering and voice mail checking, logging, and / or returning based on their scope & job responsibilities.
- Assists clinical staff and providers with clerical responsibilities when needed.
- Assists in the daily workflow of the practice, including but not limited to opening procedures, chart preparation, lunch / admin time procedures, end of day procedures, and closing procedures.
- Understands how to utilize the EHR, DHIN (Delaware Health Information Network), Provider Portal, websites for insurance verification / eligibility and other systems as needed.
- Understands HIPAA regulations for patients and other facilities and follows them.
- Understands how to use office equipment, including but not limited to computers, scanners, printers, phones, photocopiers, credit card processing machines, iPads, webcams, etc.
- Assists in care and maintenance of office equipment, building, supplies and patient rooms.
- Informs the manager by email of any work orders needed for equipment, computer-related issues, and / or maintenance issues.
- Works in other BMG office locations and / or other shift times when needed.
- Performs all other duties as assigned by manager / director.
Qualifications
Two years' experience in hospital / medical office environment with familiarity of registration and insurance.
Computer skills with attention to details. Familiar with medical terminology.
Ability to communicate with public in a courteous manner.
Ability to adapt to change in order to meet patient and organizational needs. Sensitive to difficult / emotional patient situations.
Ability to recognize cultural diversity and special needs, remains calm and able to perform duties in a fast-paced environment.
Credentials
Education
High School Diploma or equivalent required
Entry
USD $16.50 / Hr.
Expert
USD $25.58 / Hr.
Salary : $17 - $26
