What are the responsibilities and job description for the Front Desk/Patient Care Coordinator- Kottemann Orthodontics position at beBright?
*This position will be primarily based in Plymouth, Orono and Maple Grove, MN but may infrequently be asked to work in our Chaska office*
We are looking to hire a Front Desk/Patient Care Coordinator who is excited about a fun and rewarding career in the Orthodontics field. This is a Full-Time position with competitive pay and great benefits!
WHO WE ARE:
Kottemann Orthodontics is an upscale, patient and team centered orthodontic practice with four offices in the western suburbs. We are seeking a highly skilled patient coordinator who is able to multitask with grace and ease. If you are looking to be part of an amazing team, and have a meaningful, long-term career, this may be the perfect opportunity for you. We are looking for someone who: loves life; attracts other people like a magnet; takes pride in accurately completing tasks; has good attention to detail; and has excellent communication skills. At the heart of our practice’s core values are patient first mentality, extraordinary customer service, and a supportive team environment.
Visit our Website: https://kottemannorthodontics.com/
WHO WE ARE LOOKING FOR:
- A friendly and professional communicator with strong interpersonal skills.
- Someone who is eager to learn, highly organized, and can handle multiple tasks in a fast-paced environment.
- No prior experience is required — we’re happy to teach the right person!
- Bonus: If you have experience as a front office scheduler or coordinator, that’s a plus but not a must.
RESPONSIBILITIES:
- Greet and welcome patients in a friendly and professional manner.
- Answer phone calls, emails, and inquiries promptly, addressing patient concerns and questions.
- Schedule and confirm patient appointments efficiently, considering orthodontist availability and treatment requirements.
- Coordinate and manage the appointment calendar to optimize the daily schedule.
- Verify and update patient insurance information.
- Collect and process payments for services rendered.
- Provide patients with information on treatment costs, insurance coverage, and payment options.
- Collaborate with staff to coordinate patient care and address any scheduling conflicts.
- Maintain a clean and organized reception area.
- Address patient concerns and complaints professionally and promptly.
- Collaborate with the orthodontic team to find solutions to patient issues.
We offer a fun and fast-paced work environment with flexible work hours, competitive salaries, and excellent benefits packages.
Kottemann Orthodontics participates in E-Verify
