BDC Representative

BDC Representative - Automotive Experience Highly Preferred

Beck Automotive Group

Job Introduction:

The Beck Automotive Group owns 5 dealerships; it is growing and looking for career-minded professionals who want to grow with our 400-employee organization. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. At Beck, we are searching for a talented BDC Representative that can assist our growth in our automotive enterprises.

About Us:

Beck Automotive Group is a dynamic and rapidly expanding automotive dealership group with a strong commitment to excellence and community engagement. 

Job Description:

As a BDC Representative at Beck Automotive, you will act as a liaison between the dealership's service department and our customers, ensuring a smooth and efficient process. This department is responsible for handling customer inquiries, scheduling service appointments, and providing exceptional customer service. The role requires strong communication skills, attention to detail, and a customer focused approach to improve service retention and enhance the overall customer experience. 

Key Responsibilities:

Customer Service

• Answer a high volume of incoming calls while providing excellent customer service.
• Maintain and update customer information in the CRM system. 
• Address all customer inquiries and concerns regarding service and parts. 
• Follow up with customers after service visits to ensure satisfaction and gather feedback. 
• Maintain a professional and courteous demeanor in all customer interactions. 

Appointment Scheduling

• Schedule service appointments and follow up with customers to confirm or reschedule. 
• Manage appointment calendars and ensure efficient scheduling. 
• Follow up with 'no show' to re-engage and reschedule appointments. 

Lead Generation and Relationship Building

• Identify service leads through outbound calls and other communication channels. 
• Build rapport with customers to foster loyalty and repeat business. 
• Implement personalized contact strategies to enhance customer experience. 
• Proactively contact customers to schedule regular and recall maintenance and preventative services.

Qualifications:

• Strong customer service and communication skills. 
• Ability to handle high volume of calls and other communication efficiently.
• Ability to work independently and/or as part of a team in a fast-paced environment. 
• Strong organizational, relationship-building, and time management skills. 
• Ability to multitask and prioritize customer needs. 
• Knowledge of the automotive industry and vehicle maintenance is preferred. 
• Previous experience in customer service, sales, or telemarketing is highly preferred. 

Requirements:

• Ability to provide and exhibit great customer service skills
  
• High School Diploma, GED or equivalent
• Maintain professional business attire and appearance
• Self-starter and ability to be a great team player
• Valid in-state driver's license and automobile insurance
• Resume must be uploaded, and application questionnaire must be completed for immediate consideration.
• Must be able to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing including background checks, MVR, and drug screening.

Company Benefits:

• Competitive Pay Plan: We recognize and reward your contributions.
• Low-Cost Health Insurance: Starting as low as $74.89 pp, Free Teladoc & Nurse Concierge
• Quality Dental & Vision Insurance: Comprehensive coverage for your well-being.
• Amazing Scholarship Program: 100% paid college tuition for you, your spouse, or children.
• Company Paid Life Insurance: $25,000 benefit for your peace of mind.
• Daycare Assistance: We provide 50% of daycare premium costs.
• Work-Life Balance: We're closed every Sunday, allowing you to recharge.
• Retirement 401(k) Plan: Plan for your future.
• Company Provided Training: We invest in your professional development.
  
• Paid Vacation: Take time off to relax and rejuvenate.
• 6 Paid Holidays: Celebrate special moments with your loved ones.
• Employee Purchase Discounts: Enjoy special pricing on our vehicles, parts, and service.
• Drug-Free Workplace: We prioritize safety and well-being.

Terms

We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary : $75