What are the responsibilities and job description for the Drain Technician position at Beck Electric?
The Role
We’re looking for exceptional drain technicians to deliver the most efficient, highest quality customer experiences.
As a drain technician, you will work as part of a dynamic and passionate team to demonstrate technical competency and ensure desired revenue metrics.
Why We Need You!
Because we offer top of the line products and services, we need top of the line drain technicians who genuinely care about the customer and look at this opportunity as not just a job but a career.
The Big Task
You will diagnose and repair drain issues and lead customers to informed and confident buying decisions.
Key Sub Tasks
- Complete all drain cleaning, jetting and cable work related to in-home, service calls.
- Provide camera service for every mainline stoppage within 24 hours of the report.
- Know how to establish customer rapport to provide the right products and services.
- Educate and assist customers on the importance of sewer repair and replacement.
- Help customers select the right maintenance plan and understand warranty information.
- Explain reasons for blockage and illustrate how you will resolve the issue.
- Understand your service criteria and hold yourself accountable for exceeding revenue goals.
- Show yourself as professional and knowledgeable to win new referrals and repeat business.
- Work along side customer service and dispatch to ensure overall success.
- Protect drain cleaning and camera equipment and keep a well inventoried truck.
- Participate actively in all training exercises, morning meetings, trade shows and retreats.
- Train and mentor apprentices to ensure quick, accurate repairs.
- Be accurate and timely with invoices, time cards, curbside feedback and option sheets.
- Maintain a safe environment by adhering to all company guidelines and OSHA safety requirements.
Desired Skills and Experience
- Clean, safe driving record.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- High integrity with advanced social skills and ability to make solid connections.
- Strong desires to be a better technician tomorrow than you are today.
- Outgoing personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
- Highly motivated, self-starter who’s flexible and has a great attitude on life.
- Be able to pass a criminal background check and drug test
- Must be detail oriented
- A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Beck Electric, Generators & Plumbing.
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Beck Electric, Generators & Plumbing by vis
Salary : $20 - $25