What are the responsibilities and job description for the Sales Manager position at Beck & Pollitzer USA?
Job description
To drive sales performance and achieve profit targets by continually identifying new opportunities and developing business with existing customers.
To deliver exceptional customer service to ensure customer satisfaction and deal with sales inquiries in order to achieve high levels of sales conversion.
To work and communicate efficiently to deliver against the company's key performance indicators.
Main responsibilities
External Sales
Generate profitable new business through the strong use of market data, prospecting and orchestration of Beck & Pollitzer’s resources.
Prospect identification and generation of inquiries for projects; pushing full project and service management capability at all times.
Identify key players in the targeted organizations and use every opportunity to cross-sell and upsell Beck & Pollitzer’s services.
Increase customer contact to build up new user base and grow market share.
Lead or support customer / site visits and company presentations as required, to strengthen relationships and provide long-term full customer support from negotiation and price quotation stage through to close of sale and delivery.
Build long-term, productive, and mutually beneficial relationships with new customers using multiple channels
Interpret customer’s engineering requirements, survey sites and create inquiry data.
Maintain technical competence, service knowledge, local industry knowledge as well as regulatory issues, which affect customers.
Provide quality service to Beck & Pollitzer’s internal and external customers in all assigned tasks, while upholding Beck & Pollitzer’s values at all times.
Report sales performance and prospects to Location Manager using agreed framework.
Undertake efficient hand-over to Operations once order has been secured.
Ensure timely update of internal customer relationship systems.
Provide customer service support during and after contracts and participate in “Lessons Learnt” sessions.
Learn and adhere to company processes in order to be accurate and efficient in all tasks.
General
Adhere to and support the implementation of HR processes and procedures
Strictly adhere to Company’s Health and Safety Procedures and ensure safe working environment for self and others.
Maintain a positive and professional image of Beck & Pollitzer (including wearing the correct branded wear, as required)
Contribute to continuous improvement processes and drive forward efficiency and standardization.
Please note
From time to time your manager may ask you to undertake reasonable tasks not stated within this role profile but commensurate with your position. The Company also reserves the right to review and update this profile to reflect the changing needs of the job. However, any significant changes will be discussed in consultation with you.
Experience and qualifications required
Solid sales or contract management experience in particular to the production equipment installation environment
Proven track record of identifying and winning new business in a service business
Active knowledge of mechanical / installation engineering projects and processes
Demonstrable commercial awareness
Experience of using negotiating and influencing skills
Computer literate; able to use Microsoft packages and internal systems
Travel required
Experience working in machinery movement / installation industry
Personal characteristics required
Ambitious, confident and assertive individual
Active listener with a sound ability to handle and prevent objection
Good time management skills
Sound judgment and good business sense
Able to use own initiative and work well in a team
A strong analytical and problem-solving approach
Good research and prospecting skills
Smart appearance and presentation
Interfaces - internal and external
Engineering Manager
General Manager
Customers
Colleagues
Other group Managers
Directors
Suppliers
Benefits :
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance
Work Location : Hybrid remote in Spartanburg, SC 29306
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