What are the responsibilities and job description for the Retail Store Manager position at Beck's Hardware?
General Summary
The Store Manager is responsible for the complete day-to-day operation of the location. This includes maximizing store, retail, and professional (contractor) sales and profitability. Minimizing expenses while ensuring that the location is optimally stocked and merchandised is a top priority as is providing exceptional customer service. The Store Manager will be a leader, problem solver, and calculated risk taker and must manage his/her time to achieve budget results. Ultimately, they must be detail-oriented and be able to handle multiple tasks in a fast-paced environment. Must be able to delegate and ensure the work assigned is done. Strong communication and interpersonal skills. The Store Manager ensures profitability by working collaboratively with other management and Store Owner to establish and enforce best practices.
Performance Objectives
- Lead employees by explaining best practices, assessing and addressing educational needs, and laying out plans to elevate performance
- Lead by example in providing exceptional customer service
- Carry out hiring and onboarding strategies to maximize talent acquisition and retention
- Manage employee accountability, performance reviews, and disciplinary actions
- Manage staffing levels to ensure adequate coverage to meet current demands
- Provide an enjoyable working environment that is conducive to employee success and overall morale.
- Create and enforce plans to keep store, warehouse, and yard merchandised, stocked, and relevant ]
- Interact constructively with managers from other locations within the company to lend help, maximize efficiency, and serve as a resource to solve problems.
- Guarantee that safety is a priority at the location and immediately correct any identified unsafe condition or practice
- Make certain that company vehicles, forklifts, and other equipment are safe, clean, and well-maintained
- Evaluate and align processes to improve all activities of the store, including quoting, deliveries, receiving, etc…
- Address customer concerns and warranty/product issues with a sense of urgency and attention to detail
- Ensure location inventory is accurate and cycle counts are completed timely; establish systems for maintaining accurate product inventory and minimizing loss (ie: expired products, theft, etc…)
- Understand the dynamics that impact the financial performance of the business as a whole and remain accountable for results that meet or exceed company objectives
- Serve as an active influence in the community, highlighting Beck’s commitment to community service beyond the store
- Establish strong relationships with key customers
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Paid time off
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
Application Question(s):
- Do you have Hardware or construction knowledge? If so what is it.
Experience:
- Retail management: 5 years (Required)
Work Location: In person
Salary : $40,000 - $50,000