Convenience Store Manager

We take care of you! So you can take care of our customers.

Weekly Pay | Quarterly Bonuses | Benefits

Founded in 1986, our tradition is to treat customers and employees like family.

That’s what’s made us the leading family-owned convenience store in Ohio.

The General Manager is responsible for all store operations and ensures efficient and profitable execution of Friendship Food Stores programs, policies, and expectations through his/her store team. The General Manager creates an environment that delivers an outstanding customer experience in a clean, friendly, and safe manner. The General Manager will attract clientele and move merchandise by ensuring that their store offers products and services that satisfy the needs and desires of their customers.

The General Manager plays a key role in these primary business areas:

• Merchandising and promotion of sale items
• Financial Analysis including controlling site cash and inventory, adhering to store budget and labor hour guidelines
• Store Operations, which includes but is not limited to receiving goods and hiring personnel.

Responsibilities:

• Maintain operation records, prepare daily reports and make daily trips to the bank for Store deposits. Work directly with the Store Auditor to resolve issues, update information, and otherwise assure the accuracy of daily reports. Assure that the Assistant Manager is trained in these functions during periods of the Manager’s absence.
• Work with the District Managers to analyze sales, margins, expenses, inventory turns, inventory loss, payroll performance, and take action as needed and as directed.
• Perform routine inventory counts for cigarettes, lottery tickets, and other items as required per company policy
• Assure consistent high-level merchandising of store products and attractive presentation of store facilities. Assure that all product promotions are updated and presented via internal and external signage and POS display. Maintain vendor product signs and displays. Update exterior promotional signs, banners, and other display/marketing materials.
• Review gas pricing for designated area competition three times per day, advise the Director of Retail of price changes, and adjust retail prices as directed.
• Attract, hire and retain store employees. Routinely review new prospective employee applications.
• Evaluate the store staffing schedule for the upcoming several weeks. Understand vacation schedules and other issues impacting employee availability. Develop weekly store staffing schedule, assuring store open hour coverage for prime sales hours and slow periods, focused on staffing to store staffing standards and minimizing overtime.
• Manage store employee performance and development through recruitment, retention, building their capabilities, driving continuous performance improvement, and administering discipline as needed. Assure consistent compliance of store personnel with all company policies and procedures.
• Encourage, assist, and train employees to become a motivated sales force. Train and development management staff in all aspects of the business including customer service and suggestive selling.
• Comply with and enforce all safety, security, environmental regulations, emergency operation procedures, company policies, procedures, and guidelines
• Regularly evaluate physical performance and appearance of all store and gas dispensing facilities. Assure facility is always maintained in a clean, orderly, and presentable manner, per company policy.
• Project enthusiasm and excitement to build customer relationships and continue to grow base of regular customers

Requirements/Qualifications:

• 2 years experience in retail, convenience, or fast food industries
• Basic computer/systems literacy
• Knowledge of financial management
• Ability to be on call
• Demonstrate leadership skills
• Ability to resolve employee conflicts or customer complaints as they arise
• Ability to communicate with associates, upper management, and guests