Client Success Associate

Client Success Associate - Hybrid (Chicago, IL)

At Becker’s Healthcare, we are committed to delivering trusted news and insights to healthcare executives and clinicians every day. As a rapidly growing multimedia and events firm, we bring the healthcare industry together through cutting-edge digital content and immersive live and virtual event experiences.

We’re expanding and looking for a driven, resourceful, and customer-obsessed professional to ensure our healthcare partners/clients achieve outstanding results through our media and event platforms.

As a Client Success Associate, you’ll play a vital role in supporting and engaging with our partners, ensuring they maximize their experience with our portfolio of offerings. If you’re gritty, independent, and take pride in delivering white-glove service, this is your opportunity to grow with a dynamic, fast-growing organization!

Key Responsibilities:

Client Management & Execution

● Own the execution of multimedia campaigns across hundreds of healthcare industry clients.

● Deliver exceptional client service, ensuring seamless campaign execution and strong relationship management.

● Analyze and report on campaign performance, metrics, and KPIs to optimize outcomes.

● Maintain an understanding of client goals and align our offerings to drive success.

● Build relationships with multiple decision-makers to enhance long-term client partnerships.

● Maintain a one-hour response time for client communication.

Client Retention & Growth

● Hit monthly execution goals and year-over-year retention targets through strategic relationship-building and upselling.

● Achieve client retention and revenue growth by identifying expansion opportunities.

● Drive upselling and cross-selling efforts, working closely with the sales team to connect execution insights to new opportunities.

● Implement feedback from clients to continuously improve their experience.

Insights & Market Intelligence

● Use data-driven insights to inform strategies and identify opportunities for improvement.

● Share wins, obstacles, and execution best practices within the team.

● Stay curious about competitors, market trends, and client needs to enhance our approach.

What Success Looks Like in This Role:

●    Meets or exceeds monthly execution goals, demonstrating urgency, problem-solving, and proactive thinking with clients.

●    Meets or exceeds retention targets, showing a growth mindset and data-driven approach.

●    Builds deep, lasting client relationships, leading to high retention and expansion rates.

●    Clients consistently provide positive feedback on service, execution, and partnership value.

Qualifications:

• Bachelor’s degree in a relevant field.
• 1-2 years of proven success in client success, sales, or a related role.
• Strong academic background and demonstrated work ethic in both college and high school.
• Highly detail-oriented, independent, and goal-driven, with an ability to thrive in a fast-paced environment.
• Passionate about delivering great client experiences and achieving measurable results.

We'd love to hear from you if… 

• You're highly driven and ambitious with team first approach
• Proven ability to work under pressure and manage multiple priorities
• Results-oriented mindset with strong attention to detail
• Ability to make quick decisions in fast-paced environments
• You possess a strong work ethic with desire to advance and take on greater responsibilities.

Benefits: 

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401k
• Generous PTO
• Paternal Leave
• Long-term Disability Insurance (LTD)
• Employee Assistance Program (EAP)