What are the responsibilities and job description for the Coordinator Customer Support – Frontline position at Beckman Coulter Diagnostics?
Advancing Laboratory Excellence
For over 80 years, we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward.
We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. We invest in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
We work alongside a community of six fellow Diagnostics Companies at Danaher, working together to improve patient lives with diagnostic tools addressing the world's biggest health challenges.
The Coordinator Customer Support (Frontline) for Beckman Coulter Diagnostics handles incoming customer phone calls, provides product information, processes orders, and resolves order management issues.
This position is part of Client Services and will be located in Brea, CA, onsite. Our vision is to anticipate the customer's needs while providing a world-class telephonic customer service experience.
You will be a part of the Frontline team and report to the Supervisor Customer Support responsible for assisting with customer inquiries and providing efficient response and resolution to all customer requests.
Maintaining effective communication with customers ensures accurate billing and shipments. Timely follow-up and feedback are provided for all customer issues.
In this role, you will have the opportunity to:
- Receive telephonic orders for processing, tracking, trouble-shooting, and overall order management
- Maintain effective communication with customers to ensure accurate billing and shipments
- Analyze, review, and process customer requests and credits and respond to a high volume of client calls in a timely manner
The essential requirements of the job include:
- High school diploma or equivalent with a minimum 2 years' experience in Customer Service
- Must be a self-starter and willing to take the initiative to respond to and/or address challenging situations with consistent professional and friendly manner
- Proficient written and verbal communication skills in English along with reasoning skills and the ability to exhibit critical thinking for timely customer resolutions
It would be a plus if you also possess previous experience in:
- Associate's or Bachelor's Degree
- Using ORACLE (or a similar size ERP system, i.e. SAP, JD Edwards, etc.)
- MS Office Skills - specifically with Outlook and Excel – Pivot Table and V-lookup experience preferred
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
