What are the responsibilities and job description for the Field Service Engineer position at Beckman Coulter Diagnostics?
About Beckman Coulter Diagnostics
We have been dedicated to advancing and optimizing the laboratory for over 80 years, moving science and healthcare forward. We celebrate backgrounds, experiences, and perspectives of all our associates, providing opportunities to build a meaningful career, be creative, and try new things with support.
Beckman Coulter Diagnostics works alongside six fellow Diagnostics Companies at Danaher, improving patient lives with diagnostic tools addressing health challenges.
The Field Service Engineer role is vital in maintaining diagnostic tools that directly influence patient health and well-being.
This position is part of the Service Organization in North Central New Jersey, fully remote covering a service territory around Clifton, Elizabeth, Newark, and surrounding areas.
We envision relentlessly reimagining healthcare, one diagnosis at a time.
You will join the Field Service Team reporting to the Field Service Supervisor, ensuring optimal performance of Beckman Coulter equipment, servicing Automation and Chemistry platforms.
Your Responsibilities:
- Work independently to handle troubleshooting, installation, preventative maintenance, and service repair needs of Beckman Coulter equipment, providing excellent and efficient service to customers.
- Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times, utilizing business systems like OBI, Salesforce, and SharePoint.
- Engage with internal and external stakeholders, understanding their requirements, while helping train newer Field Service Engineers.
Essential Requirements:
- Associate degree or equivalent military experience (Applicants with applicable military experience will be considered on a case-by-case basis)
- At least 1 year of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
Travel, Motor Vehicle Record & Physical/Environment Requirements:
- Ability to travel Monday-Friday within assigned territory.
- Must have a valid driver's license with an acceptable driving record.
- Ability to lift, lower, and carry up to 50 lbs unassisted (tools, replacement parts, consumables etc.).
PREFERRED QUALIFICATIONS:
- Technical college major such as biomed, engineering, or related.
- 2 years' experience in advanced troubleshooting, installation, validation, preventative maintenance, modifications, and/or service repair.
- Developing positive business relationships with internal and external stakeholders, leading to increased customer satisfaction and retention.
At Beckman Coulter Diagnostics, we believe in designing a better, more sustainable workforce. We offer flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
This job is eligible for a bonus. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
No amount of pay is considered wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or other form of compensation and benefits remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
***Residency north of Princeton, NJ required or ability to relocate.***
