IoT Implementation Specialist - Remote

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we have been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The IoT Implementation Specialist for Beckman Coulter Diagnostics is responsible for providing technical and administrative support for globally deployed Internet of Things (IoT) Remote Management Systems (RMS) to enable the services organization to effectively and efficiently resolve customer challenges.

This position is part of the Global Service Enablement Team and reports to the Senior Manager and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Global Remote Solutions Support Team responsible for maximizing the number of connected instruments throughout the world. If you thrive in a fast-paced environment, enjoy the challenge of identifying solutions, excel in an autonomous role and want to work to build a world-class service organization—read on.

In this role, you will have the opportunity to:

• Coordinate/facilitate instrument connections to the Remote Management System (RMS) by working with cross functional project teams and customers.

• Review connection prerequisites for each project. Identify hardware requirements and facilitate customer network changes.

• Manage the process of completing connection to the RMS Database and Application. Verify location, model serial number, etc. and add the instrument to the database.

• Responsible for the accuracy of the installed base and all reporting as it relates to connected instrumentation.

• Contact customers to remotely troubleshoot and repair connection interruptions. Escalate to technical or field support as needed.

The successful candidate will possess:

• Experience driving Continuous Improvement Methodologies to solve problems, improve processes and drive business results with problem solving tools such as Lean-Six Sigma, Kaizen, Visual/Daily Management and others.

• Excellent oral and written English language presentation & communications skills including effective utilization of MS Office and virtual collaboration tools such as MS Teams

• Demonstrated inclusion, organizational agility and relationship building with impact driven success across all cultures, geographies, and levels in a virtual environment.

The essential requirements of the job include

• Bachelor’s degree in an Information Technology, Engineering, or related field with multiple years of relevant experience.

• At least 1 year of experience participating in, coordinating or managing cross function projects.

It would be a plus if you also possess previous experience in:

• Data reporting, manipulation, process automation, analytics and/or visualization tools (Advanced MS Excel, Power Automate, Power Query, Power BI, Oracle SQL, Python, R, Tableau).

• Experience in systems administration, Internet of Things (IoT) technology or other enterprise application support including cloud-based Software applications.

• Prior experience in a service and support role within the Life Sciences or IVD market.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

The range for this role is $75,000-$85,000 annually. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.