What are the responsibilities and job description for the National Informatics Service Support Specialist position at Beckman Coulter Diagnostics?
Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you’ll see that for more than 80 years we have been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The National Informatics Service Support Specialist for Beckman Coulter Diagnostics is responsible for customer support of all Informatics products. This position is part of the National Service and Support for Informatics located in North America and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a part of the National Informatics Escalations Team and report to the National Service Support Informatics Supervisor responsible for complex escalations related to our middleware products. If you thrive in providing exceptional customer support in a continuously evolving product line role and want to work to build a world-class Service and Support organization—read on.
In this role, you will have the opportunity to:
Conducts service, repair and/or installation of products, or IT solutions including electrical and mechanical testing in accordance with maintenance contracts.
Diagnose system failures and determine most cost effective solution. Escalates complex issues to greater level of technical support or quality reporting system.
Responsible for customer technical support calls and may develop new customer service/product agreements.
The essential requirements of the job include:
Associate degree in science, IT, or medical technology
3 years of related experience in a clinical lab environment, or with a clinical LIS.
It would be a plus if you also possess previous experience in:
Bachelor’s degree in science or preferably Medical Technology in with experience in a laboratory environment preferred.
Laboratory workflow and operations with a background as a medical technologist being ideal. (use of Beckman Coulter instrumentation systems during that time a bonus!)
Programming, networking, databases, and/or LIS implementation/development.
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
The hourly range for this role is $38.46 - $43.27/hr. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
Salary : $38 - $43
