Account Manager

Job Title:  Account Manager, Client Services

Department/Team: Client Services

Reports To: Account Director, Client Services

Location: Remote but preferable LA or NYC

Why You’ll Love This Job:

• You'll be joining a trailblazing Brand Experience agency known for doing whatever it takes to help our people and clients succeed.

·         You’ll be engaging with new and existing brand partners across a variety of industries by primarily focused in Sports and Partnerships

• You’ll consistently bring Clients value from a strategic consulting standpoint in the experiential space.

What You’ll Do:

• You’ll have a primary focus on delivering first-class service to our clients, while also being heavily involved in project planning and management.
• You’ll actively lead client-facing meetings virtually and onsite, drive completion & progression of project milestones, pursue organic growth opportunities, and actively implement future-forward strategies.

·         Utilize your top-notch communication and organization skills, creativity, and strategic thinking to become a trusted resource, building strong relationships and providing senior level consulting support.

Client Services Responsibilities:

• Utilize creativity and strategic thinking to become a trusted resource for existing clients, building strong relationships, and providing consulting support in developing and delivering experiences.
• Support management of scope of services agreements, including deliverables, budgets, and change orders for core clients.
• Work alongside cross-functional internal resource teams in the development of programs addressing client’s needs and objectives.
• Support finding areas of opportunity within each existing client for BeCore to grow our business with them organically.
• Actively oversee program budgets to ensure we’re managing spend and agency time efficiently and effectively.
• Be forward-thinking, anticipate the needs of our clients and identify ways to optimize efficiency.

Project & Account Management Responsibilities:

·         Support identifying KPIs and metrics for success for the program that effectively showcase business impact of the specific project.

• Facilitate and manage internal project management platforms to streamline workflow across cross-functional departments.

·         Putting forward tactical solutions in a compelling narrative that outlines business purpose, options, timelines, KPIs and more to effectively influence decisions. 

• Identify, implement, and manage detailed production timelines and operational plans to execute a project, meeting all client expectations (creative intent, KPIs, metrics, etc.).
• Collaborate with and manage internal teams to drive project progression; ensure assigned team members, clients and project partners keep project budgets on track and on schedule.
• Drive communication with the client through the course of a project, building relationships along the way to ensure client expectations are met/exceeded and to encourage growth of business.
• Manage top-level communication with clients regarding contracting, budgets, payment schedules, scope changes, timelines, etc.
• Actively support planning and delivery of high-priority event activations as needed both for existing clients as well as one-off projects, including items such as: budget management, sourcing and contracting of vendors and venues, collaborating with team members, overseeing on-site delivery, etc.
• Create or oversee the creation of client facing documents; including but not limited to approval decks/documents, meeting agendas, meeting recaps, run of shows.
• Support the analysis of project executions and provide insightful learnings for future optimization; including but not limited to development of project recaps and case studies.
• Build and maintain a strong knowledge of BeCore’s current services, processes, and solutions.
• Develop and maintain a strong knowledge of BeCore’s past programming to provide the most relevant information/case studies/capabilities related to specific opportunities.

You Will Be Successful When:

• You’ve become a trusted resource for our client executives.
• You’ve developed relationships with our day-to-day contacts at our client organizations.
• You’ve identified organic growth opportunities within our clients.
• You’ve successfully managed our campaign’s objective within budget & timeline.
• You’ve effectively worked with Creative, Production and Operations to ensure we’re exceeding our clients’ expectations.

What We’re Looking for In You:

• 3-5 years of experience in Experiential Marketing, Brand Management or relevant industry in a client servicing and account management role.
• Strategic thinker that is highly adaptable, intuitive, and solution oriented; strong ability to be proactive, anticipate the needs of our client team and develop creative ideas to solve business challenges.
• Experience working across multiple marketing channels, ideally including experiential marketing, sports, and partnerships.
• Savvy relationship builder.
• Talented presenter with the ability to capture an audience’s attention.
• Effective interpersonal, verbal, and written communicator.
• Strong project management skills.
• The ability to bring positive energy to a vibrant culture.
• A high level of organization with extreme attention to detail.
• The ability to multi-task, manage priorities, and meet deadlines in a fast-paced work environment.
• A finger on the pulse for cutting edge experiential activations.
• Passionate about Experiential Marketing, Sports Marketing, and/or a desire to grow within these industries.
• Demonstrates the Core Values and Personality articulated in The BeCore Way.

The BeCore Way

• Our Mission: BeCore is a Brand Experience Agency on a mission to help. We’re not the star of the show, our clients are. We do whatever it takes to help our people and clients succeed. We exist to serve others. That’s how we started, and that’s our mission to this day.
• Our Core Values: Doing things “The BeCore Way” is centered around a mindset of being helpful, and there are several guiding principles that impact how we operate as people and as a company every day.
  • 10-Second Likability: We’re positive, approachable, friendly, and fun to work with; our instinct is to say yes, dig right in, and find opportunities for success; we’re optimistic and start each project and each day like it will be the best one ever.
  • Resourcefulness: We do whatever it takes to serve our clients and help them succeed; we eagerly collaborate with each other and our wide network of partners to navigate any challenge; we’re nimble, we’re gritty, we find a way.
  • Trust: We are trusting, and trustworthy; we make time to get to know our clients and each other as people to build real trust; we believe that when you trust yourself and others – magical things will happen.
  • Honesty: We operate with integrity and transparency in how we treat each other, our partners, and our clients; we know who we are and who we’re not and recognize our strengths and limitations.
  • Diversity: Being “core” is about staying true to the communities of which we’re a part, and our team is representative of the diverse communities and cultural makeup of our Los Angeles home; we recognize that including a rich variety of backgrounds, heritages, and perspectives on our team gives us strength, depth, and insight.
  • Humanity: We treat people as “people” rather than “consumers” or “employees”; we have respect and empathy for our partners, our clients, their customers, and each other; we admire and celebrate the uniqueness of each individual and invite people to be fully themselves; we are a safe space.
  • Community: We value people over profits and seek opportunities to connect with and celebrate one another; we support each other and look for ways to come together and lift each other up; we prioritize the power of human connection in how we work and the experiences we create for our clients.
  • Commitment: We take ownership, we have integrity, we follow through; we truly care about our work and our teammates; we have our clients’ backs, and each other’s.
• Our Personality & Voice: These characteristics define how we show up in the world and articulate our mission, values, and personality every day. These are also the key qualities we look for in BeCore people:
  • Transparency: The way we talk to each other, our partners, and our clients is refreshingly open, conversational, and real. We’re not trying to sell anyone anything, we’re authentically and respectfully trying to help, so the way we speak feels candid, straightforward, and genuine.
  • Passion & Enthusiasm: We love what we do, and that passion comes through in every interaction people have with us. The joy our work gives us is clearly reflected in the way we treat each other and the winning experiences we create for our clients. We’re not too cool for school – we f*ing love school.
  • Modest Confidence: We know we’re good at what we do so we let our work do the talking for us. With clients, partners, and peers we carry ourselves with equal parts pride and humility. We’re experts and we’ve produced a lot of great work, but we don’t know it all so we’re always learning more. We listen, we ask questions, we seek to understand before we talk.
  • Cultural Connection: We’re up on what’s happening in culture, technology, entertainment, sports, and the arts. We’re curious. We’re connected. We’re cognizant. Our people exude a progressive, diverse, youthful awareness about trends, vibes, and modern culture. We have our finger on the pulse.