What are the responsibilities and job description for the On-Site Support Professional position at Becton Dickinson?
Responsibilities:
* Install and service instrumentation with minimum direct supervision.* Provide follow-up service by calling customers who have recently been provided service.* Ensure service was complete and satisfactory to the customers' needs.* Accurately maintain car stock inventory, test equipment, tools, and technical data.* Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements.* Maintain expense levels within the established guidelines for field service travel and sites visits.* Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager.* Interface effectively with other departments and managers to resolve customer problems and issues.* Accountable for providing support to customers that meet BD standards of outstanding quality service at all times.* Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts.
* Install and service instrumentation with minimum direct supervision.* Provide follow-up service by calling customers who have recently been provided service.* Ensure service was complete and satisfactory to the customers' needs.* Accurately maintain car stock inventory, test equipment, tools, and technical data.* Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements.* Maintain expense levels within the established guidelines for field service travel and sites visits.* Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager.* Interface effectively with other departments and managers to resolve customer problems and issues.* Accountable for providing support to customers that meet BD standards of outstanding quality service at all times.* Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts.
