What are the responsibilities and job description for the Diabetic Team Customer Service Specialist position at Bedard Pharmacy & Medical Supplies?
Job Details
Bedard Pharmacy & Medical Supplies is hiring a Diabetic Team Customer Service Specialist. This a full-time position, Monday thru Friday, 8:00 a.m. to 5:00 p.m. This position is based in Auburn, ME with the possibility of hybrid remote work after initial training is successfully completed.
Job Summary
The Diabetic Team Customer Service Specialist will provide customer service to patients needing diabetic supplies and is responsible for verifying insurance coverage, insurance qualification requirements, and patient responsibility in a timely manner. The Specialist will learn the requirements of the different insurance companies for each of the diabetic supplies and services supplied by Bedard.
Qualifications
- High School Diploma or equivalent
- General office skills (computer, typing, fax, filing, and multiple phone line)
- Basic computer skills or experience with Office 365 (Outlook, Teams), NikoHealth, DocuTrack, and DocuSign
- Ability to read and understand medical terminology
- Ability to learn and understand the insurance approval and/or qualification process
- Ability to learn and understand billing protocol, reimbursement requirements, and timely filing
- Ability to maintain confidential information
- Ability to multitask while maintaining accuracy and great attention to detail
- Pleasant professional telephone manner
- Ability to develop and maintain professional, service-oriented working relationships with others
- Problem-solving skills
- Ability and desire to work as a contributing team member
- Minimum diabetic supplies knowledge and one year medical billing experience preferred
Company Overview
Bedard Pharmacy & Medical Supplies is a family-run, community business with three major divisions: Bedard Pharmacy, Bedard Medical Equipment & Supplies, and Bedard Senior Care Pharmacy. All three divisions share a commitment to providing quality health care solutions.
If you're looking for an excellent career opportunity, consider joining the Bedard family. We provide a great work environment, competitive salaries, and exceptional benefits.
Compensation & Benefits
- Competitive pay commensurate with education, certifications, and experience
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-term and Long-term Disability Insurance
- Critical Illness and Accident Insurance
- Pet Insurance
- 401(k) with Company Match
- 16 Days Paid Time Off (PTO)
- 6.5 Paid Holidays
- Free On-site Gym Membership
Bedard Pharmacy & Medical Supplies is an Equal Opportunity Employer
Job Type: Full-time
Pay: $17.49 - $21.20 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
- Work from home
Shift:
- 8 hour shift
- Day shift
- No nights
Work Location: Hybrid remote in Auburn, ME 04210
Salary : $17 - $21
