What are the responsibilities and job description for the Customer Service Rep position at Bedford Cooperative Inc.?
Job Title: Part-Time Customer Service Representative
Job Description:
We are seeking a dedicated and friendly Part-Time Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries, and resolving issues in a timely manner. This role requires strong communication skills and a positive attitude.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a professional manner
- Assist customers with product information, order status, and account issues
- Resolve customer complaints and provide effective solutions
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to improve service delivery and customer satisfaction
- Stay updated on product knowledge and company policies
Skills and Qualifications:
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Proficient in using customer service software and Microsoft Office Suite
- Previous experience in customer service is a plus, but not required
- Flexible availability, including evenings and weekends
We offer a supportive work environment and opportunities for growth. If you are passionate about helping others and providing outstanding customer service, we encourage you to apply.
