Credit, Collections, & Chargeback Analyst

Job Title: Credit, Collections, & Chargeback Analyst

Department: Accounting

Reports to: Manager – Accounts Receivable - Accounting

Hours Available: M-F 8:30am-5:30pm EST (1-hour lunch break)

FLSA Class: Exempt

EEO1 Classification: Professional

Physical Address: 200 Sea Ln, Farmingdale, NY 11735

Salary Range: $39,140 - $85,696 (Actual compensation will be determined based on experience, location, and other factors permitted by law)

Grade: 2

Why Work @ BEDGEAR?

If you’re looking for a career and not just a job, BEDGEAR provides a work environment that accelerates growth for all its team members. Keeping up with the everyday challenges of a fast-growing consumer goods company demands a team of all-in players, who are focused on continuous improvement, collaboration, leadership, and have a growth-mindset. If you want to elevate yourself personally and professionally, surrounding yourself with others that share the same values, beliefs, and behaviors will provide the support and extra push to reach new heights and smash new goals. At BEDGEAR you can expect to find successful teammates who exemplify our core values of being:

HUNGRY - HUMBLE - CURIOUS - CLEVER - COMMITTED - HUMANITARIAN

About BEDGEAR® PERFORMANCE®

Launched in 2009, BEDGEAR® is the brand of Performance® that provides innovative bedding by focusing on an active lifestyle and well-being. BEDGEAR’s sleep solutions are engineered with Performance fabrics that are temperature neutral and instant cooling and maximizes airflow to allow the body to naturally regulate its temperature. With a core belief of One Size Does Not Fit All™, BEDGEAR has redefined the way people view sleep by developing interactive in-store experiences and breathable bedding products that are personally fit to a consumer based on specific factors, including body type, sleep position and temperature. BEDGEAR is dedicated to integrating environmental responsibility into product development to ensure less returned goods are being sent to landfills. BEDGEAR is essential to the rest and recovery routines of professional athletes and active people who need to maximize their sleep. A proud manufacturer in the USA, BEDGEAR offers mattresses, pillows, sheets, blankets, pet beds as well as travel, kids and baby products that often feature removable and washable covers to maintain a clean and healthy sleep environment. BEDGEAR is represented in more than 4,000 retail stores across the globe and has earned more than 220 U.S. and worldwide patents, trademark registrations and pending applications. Sleep Fuels Everything®!

Learn more at bedgear.com.

Summary: The Credit, Collections, and Chargeback Analyst is responsible for monitoring customer accounts to ensure timely payment and resolving chargebacks and disputes efficiently. This role involves assessing creditworthiness, ensuring compliance with company policies, analyzing payment trends, and collaborating with internal teams such as sales and customer service to resolve billing discrepancies. The analyst will also create reports on accounts receivable metrics, maintain accurate records, and proactively identify and mitigate financial risks.

Essential Functions (include but not limited to):

• Responsible for maintaining all master data for customer accounts including pricing
• Prepares rebates for customers and buying groups based on sales
• Assist in additional projects/duties as requested
• Collect customer payments in accordance with payment terms
• Follow up with customers who have overdue or impending invoices to determine when payment can be expected
• Phone & email correspondence to customers to encourage payment of delinquent accounts
• Posting customer payments (checks, ACH's, and wires); includes sorting, scanning, and processing checks in company bank portal
• Prepare and review customer account reconciliations
• Investigate and resolve customer queries in a professional manner
• issue credit memos as requested by authorized parties
• Process customer pre-payments via credit card & ACH - releasing pending orders
• Maintain trackers in SharePoint for credit card transactions, ACH's received, pending deductions, orders on hold, and open cases

This job description is intended as a general guideline and should not be considered an exhaustive list of responsibilities. The Credit, Collections, & Chargeback Analyst may be required to perform additional duties, as well as be tasked with special projects as needed.

Qualifications/Requirements:

• High School Diploma or GED
• Must be 18 years of age or older
• Must be legally authorized to work in the United States and have IDs needed to verify
• English proficient (reading, writing, speaking, comprehension)
• Computer savvy; proficient with Microsoft Office, especially Excel

Education/Experience/License Requirements:

• Associates Degree in Accounting or closely related field, or two plus years equivalent work experience
• At least 2 years accounting experience - specifically with accounts receivable
• At least 1 year experiencing working in manufacturing or distribution company, highly preferred
• Experience with an ERP Software; Oracle NetSuite specifically is a plus
• Working knowledge of GAAP
• Experience with Vendor Portals is a plus
• Administrative experience (answering phones, filing, faxing, scanning, etc.)

MUST HAVE:

Ability to prioritize effectively and operate efficiently; time-management skills and application of sound judgment to make rational decisions; ability to recognize opportunities and evoke change where applicable; strong follow up skills; interpersonal skills; excellent communication skills; attention to detail and process orientation; problem solving skills.

Sensory Requirements: Should have working use of hearing and vision with or without the use of corrective lenses/hearing aids to be able to read paperwork, work on a computer screen for an extended period of time, and frequently speak on the phone.

Environmental: N/A - indoor office environment

Language Skills: English proficiency required (reading, writing, speaking, comprehension). Knowledge of an additional language(s) is a plus!

Mathematical Skills: Basic arithmetic and algebra

Reasoning Ability: Wide latitude for independent judgment so must have logical and rational thinking patterns. Must be able to prioritize effectively, time manage and must have great interpersonal skills and the ability to guide others.

Work Environment: Indoor office environment most times.

Physical Demands:

Key:

N-Never

O-Occasional; 1-33% of time

F-Frequent; 34-66% of time

C-Constant; 67-100% of time

BEDGEAR® is proud to be an Equal Opportunity Employer that participates in the E-Verify program!

Salary : $39,140 - $85,696