What are the responsibilities and job description for the Concierge position at Bedrock Care?
Position: Concierge
Facility: Bedrock Rehabilitation and Nursing Center at Wedgewood
Location: Lakeland, FL
Shift: Full-Time | 11 AM - 7 PM
Salary: $16 per hour
Key Responsibilities:
nursing home, long-term care, resident care, concierge, admissions, new residents, customer service, healthcare, senior living, bedrock rehabilitation, nursing facility, patient services, compassion, multi-tasking, resident support, welcome baskets, facility support, employee benefits, team atmosphere
Facility: Bedrock Rehabilitation and Nursing Center at Wedgewood
Location: Lakeland, FL
Shift: Full-Time | 11 AM - 7 PM
Salary: $16 per hour
Key Responsibilities:
- Collaborate with the Admissions Department to prepare units for new admissions, ensuring necessary equipment (beds, oxygen, etc.) is available.
- Prepare rooms for new Residents by verifying previous belongings are removed, terminal cleaning is completed, and ensuring the room is ready with working lights, call bells, and a functioning TV.
- Assemble welcome baskets with essentials for new Residents.
- Greet and escort new Residents to their rooms, making them feel welcome.
- Provide comfort and support to Residents and families; listen to concerns and offer encouragement.
- Answer call bells, assist Residents when possible, or promptly notify staff to ensure needs are met.
- Address Resident complaints/concerns through the Grievance Process and ensure follow-ups.
- Build positive relationships with Residents, families, and staff members.
- Attend scheduled in-service training, supervisory meetings, and Resident Council meetings.
- Assist with tours and room changes, especially during off-hours or when admissions staff is unavailable.
- Complete Concierge follow-up forms within 48 business hours of admission and prior to planned discharges.
- Email daily progress reports to administrative staff to communicate any trending issues.
- Coordinate with laundry to retrieve belongings for Residents readmitted from the hospital.
- Prepare and distribute gift bags for Residents being discharged, including ordering necessary items.
- Monitor and schedule smoking sessions for Residents.
- Perform other duties as assigned by the Administrator.
- Minimum of 2 years of experience in a nursing home or long-term care setting.
- Strong interpersonal and communication skills.
- Compassionate and proactive approach to Resident care.
- Ability to multitask and manage various responsibilities efficiently.
- Generous PTO
- Medical/Dental
- Company Perks
- Employee Recognition Programs
- Team-Like Atmosphere
- 1 Personal floating holiday
nursing home, long-term care, resident care, concierge, admissions, new residents, customer service, healthcare, senior living, bedrock rehabilitation, nursing facility, patient services, compassion, multi-tasking, resident support, welcome baskets, facility support, employee benefits, team atmosphere
Salary : $16
