Customer Service Representative (Remote)

At Maplewood, we pride ourselves on providing each resident with exactly the care he or she needs. We create a tailor-made care plan for every resident, because each and every one has unique needs, goals, and abilities.

Salary:

$20/hr opportunity for Individual and Team based bonuses

Customer Service Representative

Summary

This position requires the ability to make 130-150 outbound calls daily. The role also includes the use of customer management software to manage and track the results of your contacts and different types of lead sources. The role requires a disciplined and organized approach using compassion, active listening, understanding and open ended inquiries to yield the best performance and results

To be considered for this role:

· 6 months call center experience or equivalent role

· Comfortable with fast paced inbound and outbound calls (130-150 per day)

· A dedicated (quiet) work from home environment


Responsibilities

    Outbound calling on assigned warm and new potential leads
    Scheduling patient appointments using a call script for multiple types of leads
    Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system
    Answer return inbound calls as needed after initial outbound contact
    Maintain quality service by following organizational standard operating procedures
    Maintain and exceed daily, weekly and monthly appointment (conversion) quotas
    Take inbound call overflow as needed to maintain overall Contact Center client service levels
    Learn and understands basic industry knowledge and vernacular, including measures such as building a product knowledge base around various hearing improvement solutions offered by our Company
    Collaborate with Patient-Facing Clinical staff and hearing care professionals
    Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers
    Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity
    Other duties as assigned

General Skills and Attributes:

    6 months established inside sales and Call Center experience
    Target driven and goal oriented
    Comfortable with making an average of up to 150 sales calls per day to cold and warm leads
    Excellent interpersonal communication skills
    Ability to manage time effectively while multitasking in a fast-paced environment
    Effectively manage objection and rejection
    Professional telephone etiquette skills
    Highly motivated with a willingness to be coached
    Strong problem-solving and organizational skills
    Intermediate MS Word and Excel working knowledge
    Proficient order entry speed

Education:

    High School diploma or equivalent required

Statement of Other Duties:
This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, that incumbents may be asked to perform job-related duties beyond those explicitly described

What We Offer:

· 401K with a Company Match

· FREE hearing aids to all employees and discounts for qualified family members

· Legal Shield and Identity Theft Protection

· PTO and Holiday Time

· 1 Floating Holiday per year

· Part time and Full Time schedules

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

    401(k)
    401(k) matching
    Dental insurance
    Paid time off
    Paid training
    Work from home

Shift:

    8 hour shift
    Day shift

Supplemental pay types:

    Bonus opportunities

Weekly day range:

    Monday to Friday

Work setting:

    Remote

Experience:

    Call center: 1 year (Required)

Work Location: Remote