What are the responsibilities and job description for the Customer Service Rep - Brighton position at Bedrock Landscaping Materials?
Job Title: Customer Service Representative
Job Summary:
We are seeking a proactive Customer Service Representative to join our dynamic team. This role involves providing exceptional customer support through various communication channels while efficiently navigating tools such as Google for Business and QuickBooks. The ideal candidate is a quick learner who thrives in a fast-paced environment, excels at multitasking, and demonstrates initiative in problem solving.
Key Responsibilities:
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Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
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Utilize Google for Business to research information and assist customers effectively.
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Manage and update customer records and financial transactions using QuickBooks.
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Resolve customer issues efficiently, ensuring high levels of customer satisfaction.
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Document all customer interactions accurately..
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Collaborate with team members to improve processes and customer service procedures.
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Identify opportunities to enhance the customer experience and proactively suggest improvements.
Qualifications:
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High School Diploma or equivalent; further education or certifications are a plus.
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Proficiency in using Google for Business and QuickBooks.
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Demonstrated ability to multitask and work efficiently in a high-paced environment.
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Strong verbal and written communication skills.
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Quick learner with a capacity to adapt rapidly during on-the-job training.
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Self-motivated with a strong sense of initiative and problem-solving skills.
Working Conditions:
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This position is based in an office environment.
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Standard business hours with the possibility of extended hours during peak periods, busiest time of year is March thru October.
We invite candidates who are enthusiastic, resourceful, and committed to delivering outstanding customer service to apply for this exciting opportunity.
