What are the responsibilities and job description for the Commercial Property Manager position at Bedrock?
ABOUT BEDROCK
Bedrock is a full-service real estate firm specializing in innovative city building strategies. Since its founding in 2011, Bedrock and its affiliates have invested and committed more than $7.5 billion to acquire, develop and operate more than 140 properties in Detroit and Cleveland with landmark developments at Hudson’s Detroit, Book Tower, City Modern, Tower City Center, The Riverfront and the May Company Building.
Bedrock’s projects include new construction, adaptive reuse and a portfolio totaling more than 21 million square feet of office, retail, residential, industrial, hospitality and parking.
For additional information about Bedrock, please visit bedrockdetroit.com and bedrockdetroit.com/careers, and engage with us on Facebook, Instagram, Twitter and LinkedIn.
POSITION SUMMARY
Commercial Property Managers are primarily accountable for the overall day-to-day management of assigned commercial properties. They must critically assess issues and make decisions that balance tenant experience, fiscal responsibility, and asset management. They must place maximum emphasis on physical asset management and reinvestment, environmental health and safety, customer service, and aligning with the company's goals and objectives. Property Managers collaborate with other operations teams such as Building Engineering, Environmental Services, Tenant Improvement Construction, to Leasing, and build strong relationships within the respective building teams.
ESSENTIAL FUNTIONS
Develop and maintain professional relationships with all service providers, tenants, and stakeholders.
Create a team environment and focus on operational excellence, performance, and accountability.
Manage, train, mentor and continually develop property team members including goal setting, and performance management.
Develop strong tenant relationships and engagement programs that elevate and differentiate the customer and tenant experience.
Ensure property program Standards are implemented and achieved.
Manage contract service and procurement functions including development of RFP’s, scopes of service and KPI performance metrics for the property.
In partnership with Asset Management, manage all fiscal activities of the property and maintain P&L responsibility. Review, assess, and achieve financial objectives.
In collaboration with Leasing, Marketing, and Senior Management, develop as required a marketing and leasing strategy for both current and prospective tenants; collaborate with Leasing and Asset Management to achieve performance and leasing objectives.
Serve as owner contact; develop and provide owner and stakeholder reporting and presentations.
Maintain knowledge of building mechanical systems and collaborate with Engineering Manager on organizational standards and initiatives.
In coordination with Security, develop, direct, and execute emergency plans and procedures including:
Evacuation and training exercises and drills
Fire life safety systems monitoring and compliance.
Lead response and team coordination tasks with emergency response authorities
Ensure property compliance for all applicable authority having jurisdiction (AHJ) and industry certification requirements.
Support new development and tenant improvement and capital construction projects; provide operational input during key design, construction, and turnover phases. Actively participate during project construction to ensure building start-up and operational objectives are achieved.
Represent Bedrock in selected business, community and industry organizations and groups as required.
All other duties as assigned.
LEADERSHIP ATTRIBUTES
Drives the Culture: Communicates value to team members and drives individual accountability.
Develops People: Sets clear expectations, delivers timely and productive feedback, and encourages team members to focus on learning and developing new skills and expertise.
Builds Trust: Demonstrates a high degree of professionalism and integrity, respects others and delivers on commitments.
Thinks Strategically: Develops property business plans and leads the team through tactical deployment and execution. Drives true Value Creation at the asset level.
Communicates Effectively: Gains team buy-in and alignment with business objectives and the organizational Mission.
POSITION REQUIREMENTS
Bachelor’s degree in business administration or related field (preferred)
Minimum of 5 years of overall experience in the commercial real estate industry.
Minimum of 2 years of commercial real estate experience in a property management leadership capacity.
Michigan Real Estate Salesperson License (or able to acquire within 90 days) required.
POSITION QUALIFICATIONS
Able to foster and develop a strong team.
Able to problem-solve at an advanced level.
Able to perform tasks by interpreting and analyzing established procedures.
Analyze situations to determine the best course of action.
Communicate effectively with relevant stakeholders, internal and external, from a variety of backgrounds.
Plan, coordinate, follow through, and organize work projects to ensure efficiency.
Work under the pressure of deadlines
Work collectively with a wide variety of stakeholders
Experience in supervising building systems, equipment, and design
Excellent written and verbal communication skills and relationship-building skills
Ability to work independently and manage multiple projects and tasks.
Strong attention to detail and accuracy
Customer service focus and ability to respond appropriately to tenant inquiries.
Must be proactive and able to take on new projects, be creative and collaborative.
Excellent follow-through in managing tenant issues and administering supervisory responsibilities.
Proficient in Microsoft products including Outlook, Excel, Word, and PowerPoint
Familiarity with Yardi suite of products
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities and may be modified periodically.
Disclaimer
This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time.
Bedrock is an equal-opportunity employer.
