What are the responsibilities and job description for the Customer Service Representative position at Bedrosians Tile and Stone?
Job Overview
Customer Service Representatives are responsible for assisting all customer segments including retail, contractor, fabricator and wholesale. You are responsible for providing information about our products including availability, price, applications, limitations, and installation recommendations. You are also responsible for order entry, purchase order (P/O) processing and receiving, and freight quotes.
As a customer service representative you will act as the liaison between Bedrosians and our customer. You have an energetic and enthusiastic personality and pay close attention to detail. You uphold the highest standards of service and aim to please customers and resolve any issues with win/win solutions. You are positive, helpful, and know how to listen and clearly communicate with your customers.
Duties
- Work cooperatively in team environment
- Position will require use of personal vehicle, a MVR is needed for this position.
- Riding with the outside sales rep. setting up new customers with showroom samples for the sales rep.
- Loading samples and delivering samples as needed
- Greet and assist customers with selections and follow-through on their orders
- Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
- Find resolutions for out of stock issues
- Assist with banking, accounting, and documentation requirements
- Answer phone inquiries including over the phone orders
- Process dealer and special order P/O's
- Provide freight quotes to clients and team members
- Assist outside sales representatives with stock checks, pricing, and processing orders
- Process P/O's and receiving's for stocked product lines
- Process payments on account or at time of ordering
- Assist in inventory cycles
- Review and ensure proper pricing for all special orders including handling and freight charges
- Gain knowledge of all new product lines
- Develop basic understanding of design and color
- Resolve customer service issues
- Multitask and prioritize work through effective time management
- Maintain a neat and organized workspace
- Work within the framework of the company's defined policies, procedures, goals, and directives.
- Any other duties required of the position
Please note: in some of our smaller locations, there may be a crossover of duties among Warehouse Associate, Customer Service, and/or Showroom Sales Representative positions. These crossover duties may include but are not limited to:
- Gain knowledge of all current and new product lines
- Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
- Follow proper pulling, packing, strapping, staging, unloading, shipping and receiving protocol
- Comply with all safety policies and protocols
Minimum Qualifications
- High School Degree or equivalent
- Excellent email and computer skills
- Ability to lift up to 65 lbs.
- Positive attitude
- Polished appearance
- Excellent and professional phone skills
- Excellent verbal English communication skills
- Prior customer service experience is a plus
- Bilingual in Spanish a plus
- Detail-oriented
- Self-motivated and proactive'willing to take the extra step!
- Possess a flexible work schedule
- Demonstrate integrity, professionalism, and perseverance
- Must live within 20 miles of Bedrosians location
Bedrosians is an Equal Opportunity Employer that promotes, for the health of its employees, a Drug-Free Workplace philosophy. This job posting does not constitute an offer of employment and is not an employment contract. To be considered for this position please submit your application through our Careers page: https://bedrosians.applicantpro.com/jobs/
Salary : $23 - $27
