What are the responsibilities and job description for the Customer Service Representative position at Bedrosians Tile and Stone?
Job Overview
As a Customer Service Rep, you would be responsible for working with both retail clients and industry professionals to promote the Bedrosians product line and gain business. You must uphold our high standards of customer service and demonstrate professionalism at all times. You are responsible for educating clients on our products and providing appropriate suggestions and solutions. You are responsible for communicating all company and manufacturer recommendations and warnings for product application and installation. You are responsible for communicating with your clients during every aspect of the sale to ensure their satisfaction.
Duties
- Greet and assist clients with selections and follow-through on their orders
- Promote the Bedrosians product line
- Gain knowledge of all current and new product lines
- Develop relationships with industry professionals to increase business
- Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
- Maintain a neat and organized workspace
- Assist with conducting inventory counts
- Maintain showroom and sample department organization and presentation
- Prepare and deliver bank deposits if required
- Review on order report daily
- Multitask and prioritize work through effective time management
- Work cooperatively in team environment
- Participate in weekly branch meetings
- Focus on increasing sales to meet branch sales plan
- Work within the framework of the company's defined policies, procedures, goals and directives.
- Any other duties required of the position
Minimum Qualifications
- 1-2 years of retail sales or customer service experience
- Friendly and outgoing personality
- Positive attitude
- Excellent Computer skills
- Excellent and professional phone skills
- Excellent verbal and written English communication skills
- Self-motivated and proactive-willing to take the extra step!
- Excellent understanding of design and color
- Possess a flexible work schedule
- Ability to lift up to 50 lbs.
- College Degree or equivalent Design Degree preferred
- Prior experience in the tile and stone industry is a plus
- Design experience is a plus
- Bi-lingual in Spanish is a plus
Company Overview
In 1948, Bedrosians began providing tile and setting materials to contractors and builders in Central California. Today we have nearly 40 branches located throughout California, Arizona, Colorado, Nevada, Utah, Washington, Oregon, Idaho, North Carolina, and Florida with a national and international customer base. Our growth has made Bedrosians one of the largest independent porcelain tile and stone importers and distributors in the United States.
Values
We value our associates, customers, and vendors. As a result, we will acknowledge exemplary performance, provide developmental and opportunities for growth and foster lasting relationships.
Bedrosians is an Equal Opportunity Employer that promotes, for the health of its employees, a Drug-Free Workplace philosophy. This job posting does not constitute an offer of employment and is not an employment contract. To be considered for this position please complete a quick 3 minute application through our Careers page: https://bedrosians.applicantpro.com/jobs/
Salary : $17 - $25
