Dispatcher

Bee Cab Inc is looking to hire several Dispatchers. Looking to fill a full time night and day position. Dispatchers are responsible for scheduling drivers to pick up and deliver customer to their location, keeping records, monitoring driver daily logs for errors or violations, and and monitoring drivers' working hours.

Under general supervision, operates communication systems utilizing telephone and computer equipment to provide assistance to cab drivers, tow truck drivers and the public in support of daily transit operations of demand response and fixed-route transit services. Will handle cancellations, vehicle breakdowns, etc.; provides information to the public; dispatches personnel and equipment in response to service requests.

Responsibilities and Duties

Performs dispatch duties to provide full coverage of calls for reservations. Monitors two-way radio; sends and receives messages; authorizes route changes to drivers in cases of client cancellations and/or additions, inclement weather, unsafe operating conditions, road construction or other unique situations affecting delivery of services. Instructs drivers concerning directions and detours. Contacts police, fire and ambulance in emergency situations. Notifies supervision for replacement vehicles or drivers when needed due to accidents, breakdowns, or other unforeseen emergencies. Reports operational problems and incidents to supervisors; makes recommendations and proposes solutions to operational issues.

Schedules demand-response clients utilizing computerized scheduling and dispatching software to support efforts of County’s demand response transit services. Reviews, organizes and maintains trip manifests to maximize route efficiencies. Maintains written and computer generated logs of all service requests; updates client information, driver hours, mileage and passenger information for reporting purposes. Responds to all

calls and service requests promptly and with courtesy; provides information to the public in a courteous manner regarding demand-response and fixed-route transit services.

Qualifications and Skills

• Communicate politely & cooperatively with passengers, employees & members of the public
• Exercise tact & sound judgment when resolving operational & passenger problems;
• Establish & maintain effective working relationships with coworkers, other county employees, & employees of other client agencies;
• Operate two-way radio;
• Learn & apply computer software;
• Read & interpret maps;
• Responds to all calls & service requests promptly & with courtesy;
• Provides information to public in courteous manner on transit services;
• Reviews, organizes & maintain trip manifests;
• Operates communication systems utilizing radio, telephone & computer equipment;
• Performs dispatch duties;
• Authorizes route changes;
• Reports operational problems & incidents to supervisors

Job Type: Full-time

Pay: $14.00 - $19.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• Evening shift
• Every weekend
• Night shift

Shift availability:

• Night Shift (Preferred)

Work Location: In person

Salary : $14 - $19