What are the responsibilities and job description for the Customer Experience Lead position at Bee Right There Heating & Air?
Are you a customer-centric leader looking to drive sales growth and improve customer satisfaction? Do you have a proven track record in customer service management and a passion for inspiring and motivating teams? If so, we encourage you to apply for our Customer Experience Lead position.
About Us
Bee Right There Heating & Air is a leading provider of heating and air conditioning services, committed to protecting our customers' homes from discomfort while retaining a strong focus on honesty, integrity, and doing what's best for our clients. We are proud to have been serving our community for over 30 years.
Job Description
- Develop and implement strategies to improve customer satisfaction and sales growth.
- Supervise and train staff on effective communication and conflict resolution techniques.
- Manage dispatch operations to ensure timely and efficient delivery of services.
- Create and refine sales scripts to increase appointment bookings.
Benefits
- Competitive salary range of $60,000 to $65,000 per year.
- Comprehensive benefits package, including health, dental, and vision insurance, as well as a Simple IRA with matching.
- Continued education and job training opportunities.
Competencies for Success
- Proven track record in customer service management, ideally with experience in resolving conflicts and improving customer satisfaction.
- Strong leadership and communication skills, with the ability to inspire and motivate teams.
- IT competence, specifically Microsoft Office, with the ability to analyze data and make informed decisions.
- Highly organized with exceptional follow-through abilities, and a strong commitment to delivering results.
Salary : $60,000 - $65,000
