What are the responsibilities and job description for the Data Entry Specialist position at Bee Window, Inc.?
Overview
BEE Window is seeking a reliable and detail-oriented Data Entry Specialist to join our team. This position is integral in ensuring the accuracy of the data that drives critical business decisions. As a liaison between the Call Center and Marketing, the Data Entry Specialist will manage the flow of inquiries and appointments while also tracking key metrics for reporting purposes.
Key Responsibilities
- Manage the flow of information through the Data Entry Mailbox, ensuring all inquiries and appointments are processed in a timely and accurate manner.
- Enter and update new customer inquiries into the system.
- Update and maintain appointment records accurately.
- Perform data reconciliation to ensure consistency and accuracy across platforms.
- Compile and report key performance metrics as needed by management.
- Answer inbound calls, effectively building trust and rapport with customers.
- Investigate lead ownership to confirm the correct assignment of inquiries.
- Audit data regularly to identify discrepancies and maintain proper file organization.
- Manage calling queues to ensure appropriate follow-up and service delivery.
- Work with vendors and partners to verify inquiry information and update records.
- Collaborate with the supervisor to report any issues or challenges related to data entry.
- Cooperate with team members to identify and rectify data discrepancies.
- Ensure adherence to confidentiality and data security protocols at all times.
Hard Skills
- Typing Speed & Accuracy: Must demonstrate proficiency in entering large volumes of data quickly and accurately.
- Database Knowledge: Strong ability to navigate, search, and input data into various databases effectively.
- Data Verification: Skill in reviewing, verifying, and correcting errors to maintain data integrity and consistency.
- Reporting: Ability to compile data into understandable reports for business analysis.
Soft Skills
- Attention to Detail: Demonstrate an exceptional eye for spotting errors and inconsistencies in data entry.
- Organizational Skills: Ability to manage multiple tasks simultaneously, prioritize work, and keep records organized.
- Communication Skills: Strong verbal and written communication skills to clearly understand instructions, resolve discrepancies, and interact with stakeholders.
- Problem-Solving Abilities: Capable of troubleshooting data-related issues and proposing effective solutions.
- Adaptability: Willingness and ability to learn new data entry methods or software as required by the business.
Experience & Qualifications
- Minimum of 2-3 years of experience in data entry or a similar administrative role.
- Experience in handling large volumes of data and utilizing database management tools.
- Experience working in a customer service environment (preferred).
- Familiarity with data entry best practices and maintaining confidentiality standards.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Application Question(s):
- How do you ensure the accuracy and integrity of the data you enter into a system, especially when dealing with large volumes of information?
- Describe a time when you identified a data discrepancy or error in your work. How did you resolve it, and what steps did you take to ensure it didn’t happen again?
- How do you prioritize and manage multiple tasks or responsibilities, such as handling inbound calls while ensuring data entry tasks are completed on time?
Ability to Relocate:
- Fishers, IN 46038: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $20
