Centralized Hub Intake - Weekends

**Weekend Only Position**

BASIC FUNCTIONS

The primary responsibility of your job position is to obtain required information, coordinate, follow and admit residents in an efficient manner through the communities following the current federal, state and local standards, guidelines and regulations that govern long term care and assisted living facilities. You are entrusted to ensure that the highest degree of quality care can be provided to our residents at all times.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Reports To: VP of Ancillary Services Department: Administrative (Admissions)
• Respond to all referrals and inquires for your assigned communities in a professional manner. This may include but is not limited to communicating intake information and transfer of information to appropriate communities.
• Monitor and respond to all electronic referrals, discharges and related information for your assigned communities
• Ensure all patient eligibility verification are completed on incoming referrals and readmissions. Involve appropriate personnel in cases that require further review
• Ensure all pre-authorizations are scheduled and/or completed for Managed Care/Insurance/Workmen's Comp incoming admissions
• Possess knowledge about the clinical capabilities and services provided for all assigned communities
• Markets services and capabilities of communities to all inquiries
• Collaborates with Clinical and related team members to ensure Bed availability is up to date and reflects all known admissions, census, forecasted discharges and well as communities specialty areas
• Communicates and collaborates with team members and nursing home administrator on barriers to admissions
• Enters required information into electronic medical record
• Follows-up on all referrals and inquires at specified intervals
• Ensure all required paperwork is in place for admissions such as ULTC 100.2, PASRR, etc.
• Interview residents, guardians, family members or responsible parties and obtain required admission information and signatures.
• As needed, assists with providing residents with admission information packet (e.g., resident rights, notice of privacy practices, admissions contract, etc.)
• As needed, Collect, assemble, and check admission papers.
• Admit residents in accordance with established policies and procedures.
• Track inquiries, denials, rejections, admissions and related information into the appropriate programs
• Abstract information from records as authorized/required for insurance companies.
• Review and explain to the resident, and /or guardian, room rates, billing procedures, guest privileges, resident care procedures, etc.
• Maintain a resident waiting list.
• Management duties including, but not limited to, hiring, training and developing, coaching and counseling, and terminating department staff as deemed necessary.
• Provide support and input in the development and implement of a team-based, facility-level Marketing Plan to include: analyzing the local healthcare system, identifying and meeting needs of customers and determining core competitive advantages.
• Track visits and calls into the appropriate programs
• Work with the Administrator to identify and develop an Admission Support Team, to include Administrator, department heads, etc.
• Provide support to plan and implement Marketing Plan tactics targeted at establishing facility as the expert in skilled nursing, specialty programs, and rehabilitation care.
• Monitor and evaluate customer satisfaction surveys
• Develop and maintain a database.
• Participate in departmental meetings.
• Demonstrate a high quality of customer services and maintain a positive working relationship with all referrals sources and customers
• Demonstrate a passion for caring as evidenced by interaction with co-workers, residents, families, and visitors.
• Be flexible in work schedule to participate in community events, take calls and referrals, working some evenings or weekends as required
• Attend training related to industry standards and practice to maintain knowledge as a resource for communities
• Perform all other duties, as assigned.

EDUCATION/EXPERIENCE/JOB TRAINING

• A Bachelor's Degree from an accredited college/university or equivalent preferred. Two (2) years' experience in admissions/marketing/customer service in a health care setting may be recognized in lieu of a Bachelor's Degree

Experience

• Must possess a thorough knowledge of principals of effective communication, community relations, organization structure, government regulations as they relation to nursing facility operations.
• Must be able to read, write, speak, and understand the English language.
• Must posses the ability to deal tactfully when personnel, residents, family members, visitors, government agencies/personnel and the general public.
• Must be knowledgeable of reimbursement regulations and nursing practices and procedures, as well as laws, regulations, and guidelines pertaining to nursing facility administration.
• Must possess the ability to work harmoniously with and supervise other personnel.
• Must possess the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies and procedures, etc., necessary for providing quality care and maintaining a sound operation.
• Must be able to communicate policies, procedures, regulations, reports, etc., to personnel, residents, family members, visitors, and government agencies/personnel.
• Must possess the ability to seek out new methods and principles and be willing to incorporate them into exiting practices.
• Must have advance knowledge of computer systems, system applications, and other office equipment.
• Must not pose a direct threat to the health or safety of other individuals in the workplace.