General Manager

Job Summary:

The Hotel General Manager will oversee and coordinate the operations of the hotel, providing quality service and accommodations to hotel guests.

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new hotel staff.
• Oversees the daily operations and staffing of the hotel.
• Provides constructive and timely performance evaluations.
• Handles coaching, counseling, and termination of employees in accordance with hotel policy.

Job Expectations:

Guest Focus

• Be visible, approachable, and available to all guests
• Ensure each department is focused on guests’ service and satisfaction.
• Be professional and courteous in all interactions with guests

Operations

• Always maintain a safe work environment to minimize worker’s comp claims.
• Ensure all areas of the property meet cleanliness and sanitation standards
• Must be actively involved in daily operations to maintain the culture of service
• Ensure all training certifications are maintained for all team members

Staffing

• Fill open positions as soon as possible with qualified and hospitable applicants.
• Develop depth on team through cross-training when possible
• Maintain appropriate staffing levels to maintain budget guidelines
• Participate in MOD program and ensure procedures are followed
• Conduct reviews and provide performance feedback as needed
• Comply with Federal, State, and Local laws pertaining to hiring and managing team members

Financial

• Comply with all company accounting standards, policies and procedures.
• Manage accounts receivables to ensure timely payments are received
• Code bills and submit in a timely manner to avoid late fees
• Maintain appropriate handling of petty cash and reconcile according to guidelines
• Control expenses to maintain budget and profit goals

Sales

• Meet or exceed budgeted revenues.
• Manage all areas of sales according to brand standards and management company guidelines to achieve a professional reputation within the community.
• Expand and maintain productive professional relationships with account contacts, business associations, community leaders, and local Convention Bureau and Tourism teams.
• Solicit new business and saturate existing accounts to maximize volume based on hotel needs.
• Conduct property tours.
• Attend community, business and industry events to network and maintain awareness and promote hotel.
• You are expected to frequently do sales calls with and without your sales manager to nurture and develop your local business (LNR/CNR).
• Must be flexible with hours; every wedding day or night and/or special events
• All other duties assigned by the Management Company.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Extensive knowledge of hotel and hospitality industry.
• Proficient with Microsoft Office Suite or related software.
• Able to demonstrate hospitality to team members and guests while performing duties.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods of standing at reception.
• Must be able to lift up to 15 pounds at times.