What are the responsibilities and job description for the Server position at Beef 'O' Brady's - Hilliard?
Job Description
Job Description
Benefits :
Employee discounts
Flexible schedule
Training & development
Job Overview :
We are looking for friendly, energetic, and customer-oriented individuals to join our team as Servers. As a Server, you will be the face of our restaurant, responsible for providing excellent service to our guests by taking orders, serving food and beverages, and ensuring a positive dining experience. Youll work closely with the kitchen and management teams to deliver exceptional service and create an inviting atmosphere for every guest.
Key Responsibilities :
Guest Service : Greet and welcome guests in a friendly and professional manner. Provide menu information, make recommendations, and answer any questions regarding food, drinks, and specials.
Order Taking : Accurately take food and beverage orders, entering them into the POS system and ensuring all special requests and dietary restrictions are communicated to the kitchen.
Food & Beverage Delivery : Serve food and drinks promptly and accurately, ensuring each item meets quality standards and is presented according to restaurant specifications.
Guest Satisfaction : Ensure guests are satisfied throughout their meal by checking in on their experience, refilling drinks, and addressing any concerns or requests in a timely manner.
Up-selling & Promotions : Recommend menu items, daily specials, and beverages to enhance the guest experience. Actively engage in upselling to increase revenue.
Table Maintenance : Clear and clean tables quickly and efficiently between guests, reset tables for the next group, and maintain a tidy dining area.
Collaborate with Team : Work closely with other servers, kitchen staff, and management to ensure smooth service during busy periods. Help with tasks like rolling silverware, restocking supplies, and supporting team members as needed.
Cash Handling & POS System : Process payments, handle cash, credit card transactions, and ensure all checks are accurate. Provide change and receipts to guests as necessary.
Health & Safety Compliance : Follow food safety and sanitation guidelines, including handling food, beverages, and equipment safely and maintaining cleanliness at all times.
Qualifications :
Previous experience as a server or in a customer service role is preferred but not required.
Strong communication and interpersonal skills; able to engage with guests in a friendly, professional manner.
Ability to work in a fast-paced environment while maintaining attention to detail and a positive attitude.
Basic math skills for handling checks and processing payments.
Ability to stand, walk, and carry food and beverages for extended periods.
Must be able to lift up to [insert weight] and handle various restaurant equipment.
Knowledge of the menu and ability to learn about new items and specials.
Flexibility with hours, including evenings, weekends, and holidays as needed.
Physical Requirements :
Ability to stand and move for long periods.
Ability to lift trays and deliver food and drinks to guests.
Must be able to handle high-stress situations in a busy environment.
Compensation :
Competitive hourly wage plus tips. Opportunities for advancement and performance-based bonuses.
About Us :
Beef 'O' Brady's - Hilliard has been serving up delicious food and a great atmosphere for over 20 years. Our customers love our family-friendly environment and mouth-watering menu, while our employees enjoy being part of a close-knit team and a company that values their hard work.
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